Manager, Site Operations

IDR, Inc.; Brentwood (TN); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Full benefits package

Industry-leading organization

Descripción de la vacante

IDR, Inc. in Brentwood, TN seeks a Manager of Site Operations to support day-to-day digital commerce, validate customer journeys, and coordinate issue resolution across business and technology teams for a high-traffic eCommerce environment.

Responsibilities include end-to-end testing, pricing validation, and cross-functional collaboration to improve quality, release readiness, and scalability during major events.

Formación

• 5+ years of eCommerce or digital site operations experience.
• Hands-on testing of live customer journeys (UAT/QA) from a business-ops perspective.
• Experience validating pricing and promotions and resolving discrepancies.
• Strong cross-functional communication translating issues to technical and non-technical stakeholders.
• Strong analytical and process-improvement mindset.

Responsabilidades

• Own day-to-day website operations support to ensure accurate, reliable shopping experience.
• Test end-to-end journeys (search, product page, cart, checkout) and document defects.
• Validate pricing and promotions on the site and confirm fixes after resolution.
• Coordinate with Product, Technology, Merchandising, Marketing, and Customer Support to triage issues.
• Track metrics, identify trends, and propose efficiency improvements.

Descripción del empleo

Manager, Site Operations to join one of our top clients for an opportunity in Brentwood, TN. This role supports the day-to-day health and accuracy of a high-traffic eCommerce experience by validating customer journeys, confirming pricing/promotional accuracy, and coordinating issue resolution across business and technology teams. You’ll partner closely with cross-functional stakeholders to improve operational discipline, reduce site defects, and ensure smooth releases and major business events.

Position Overview for the Manager, Site Operations:

• Own day-to-day website operations support, helping ensure the digital shopping experience is accurate, reliable, and customer-ready
• Test end-to-end customer journeys (search ? product page ? cart ? checkout) to identify issues and document defects clearly
• Validate pricing and promotions on the site, escalating discrepancies and confirming fixes after resolution
• Coordinate with Product, Technology, Merchandising, Marketing, and Customer Support to triage issues and support releases/events
• Track operational metrics, identify trends/root causes, and recommend process improvements to increase quality and scalability

Requirements for the Manager, Site Operations:

• 5+ years of experience in eCommerce, digital/site operations, or website support in a business environment
• Hands-on experience testing live customer journeys and documenting/triaging website defects (UAT/QA from a business-ops perspective)
• Demonstrated experience validating pricing, promotions, and site content accuracy and partnering to resolve discrepancies
• Strong cross-functional communication skills with the ability to translate issues and impact to both technical and non-technical stakeholders
• Strong analytical and operational discipline (checklists, issue tracking, release/readiness validation, and continuous improvement mindset)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.