Manager, Services Consulting

Jobtailor

Town of Texas (WI)

On-site

USD 140,000 - 170,000

Full time

5 days ago

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Job summary

Jobtailor is seeking a senior leader to guide a regional consulting team delivering enterprise SaaS services. You will hire, coach, and retain consultants, while ensuring accountability, customer focus, and high performance across the portfolio.

You will own delivery outcomes, oversee staffing and KPIs, and surface risks with remediation plans. Collaboration with cross-functional teams and executive stakeholders is essential to success.

Qualifications

Experience leading large customer-facing teams in enterprise SaaS.
Strong analytical, project management, and communication skills.
Ability to interface with C-suite executives and translate AI concepts.
Experience with Zendesk configuration and best practices preferred.

Responsibilities

Lead and scale the regional consulting team.
Hire, coach, develop, and retain consultants.
Drive delivery performance and customer outcomes across the portfolio.
Oversee staffing, configuration, design, and customer satisfaction.
Monitor staffing, utilization, capacity planning, and KPIs.
Surface risks and implement remediation plans to retain services.
Collaborate across functions to expand customer adoption and retention.
Innovate service delivery motions for efficiency and quality.

Skills

Leadership

People Management

Customer Focus

Coaching

Analytical Skills

Communication

Project Management

Education

Bachelor's degree in Business, Computer Science, Engineering, or related field

MBA or related certification

Zendesk Administrator Certification

Tools

Zendesk

AI-Enabled Tools

Job description

Lead and scale the regional consulting team
Hire, coach, develop, and retain consultants
Build a culture of accountability, customer focus, and high performance
Own delivery performance and customer outcomes across the portfolio
Oversee staffing, configuration, design, and customer satisfaction
Monitor and drive staffing, billable utilization, capacity planning, and delivery KPIs
Surface risks and implement remediation plans to support retention of ongoing services packages
Partner with cross-functional teams to drive customer adoption, expansion, and retention
Innovate services delivery motions for efficiency, scalability, and quality
Guide the team through evolving priorities, processes, and organizational shifts
Report to Bethany Neubauer

Requirements

7+ years in Professional Services / Technical Account Management / Consulting Services / Solutions Consulting in enterprise SaaS
2+ years of people management experience leading customer-facing teams, typically 6–10 direct reports
Proven experience managing delivery across multiple concurrent engagements with responsibility for utilization, staffing, and quality
Excellent analytical, project management, interpersonal, and communication skills
Ability to interface with the C-suite with ease
Bachelor’s degree in Business, Computer Science, Engineering, or related field, or equivalent experience
Zendesk Administrator Certification or experience with Zendesk configuration and implementation best practices preferred
Experience using and coaching teams on AI-enabled tools and workflows preferred
Ability to distill complex AI concepts for technical and non-technical teams
Advanced degree (MBA) or certifications in project management, AI strategy, or relevant delivery methodologies preferred

Core Competencies

Demonstrates strong leadership in managing customer-facing teams, driving delivery performance, and ensuring customer satisfaction in enterprise SaaS environments. Proficient in utilizing analytical skills and project management methodologies to enhance service delivery and operational efficiency.

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