Manager, Service Ops

Otis Elevator Co.; Dallas (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

401(k) plan with generous match

Medical, prescription drug, dental and

Vision coverage

Paid vacation and holidays

Sick leave

Tuition reimbursement

Life insurance and disability

Employee assistance programs

Job summary

Otis Elevator Co. is seeking a Manager, Service Ops in the Dallas area to lead a team of field technicians, oversee daily service operations, and drive safety and efficiency across a concentrated downtown territory.

You will coach staff, coordinate field activities, and ensure high-quality service delivery for commercial and residential portfolios. The role emphasizes leadership, strong communication, and the ability to manage resources and customer relationships in a fast-paced environment.

Qualifications

• 5+ years of leadership experience is required.
• Proven success leading teams and helping people perform at their best.
• Strong communication and relationship-building abilities.
• Confidence making decisions in a fast-paced operational environment.
• Familiarity with Salesforce, Power BI, Smartsheets, or similar business tools is an advantage.
• Elevator industry knowledge is welcomed but not required.

Responsibilities

• Lead, coach, and develop a team of field technicians while fostering a strong safety culture
• Oversee daily service operations across a downtown Dallas territory
• Plan and coordinate field activities to meet customer needs and company standards
• Allocate personnel and resources to support operational priorities
• Support technicians with operational and technical challenges
• Review and authorize repair work while tracking progress to completion
• Partner with field teams to improve performance, communication, and customer satisfaction
• Drive initiatives that enhance efficiency and service delivery

Skills

Leadership

People management

Communication

Strategic planning

Problem-solving

Customer focus

Organizational skills

Travel willingness

Tools

Salesforce

Power BI

Smartsheets

Job description

Location: OT423: TD - DALLAS, TX 2421 State Highway 161 Frontage Road, Irving, TX, 75062 USA

OT423: TD - DALLAS, TX 2421 State Highway 161 Frontage Road, Irving, TX, 75062 USA

Date Posted: 2026-09-15

Country: United States of America

At Otis, we move billions of people every day and maintain the world's largest portfolio of elevators and escalators. We are looking for a people-focused leader to join our Dallas team as a Manager, Service Ops. In this role, you will lead a team of field professionals, drive operational excellence, and help deliver exceptional service across a concentrated downtown Dallas territory. Whether your leadership experience comes from field operations, military service, construction, manufacturing, facilities management, transportation, or another service-focused environment, we welcome candidates who can inspire teams, build strong relationships, and achieve results.

On a Typical Day You Will

• Lead, coach, and develop a team of field technicians while fostering a strong safety culture
• Oversee daily service operations across a downtown Dallas territory
• Plan and coordinate field activities to meet customer needs and company standards
• Allocate personnel and resources to support operational priorities
• Support technicians with operational and technical challenges
• Review and authorize repair work while tracking progress to completion
• Partner with field teams to improve performance, communication, and customer satisfaction
• Drive initiatives that enhance efficiency and service delivery

Responsibilities

• Champion safety, quality, and compliance across the territory
• Build a high-performing team through coaching, development, and accountability
• Strengthen customer relationships across commercial and residential portfolios
• Monitor operational performance and identify opportunities for improvement
• Manage route effectiveness, workforce utilization, and service quality metrics
• Collaborate with cross-functional partners to resolve issues and deliver results
• Lead change initiatives that support business objectives and continuous improvement

What You Will Need to Be Successful

• 5+ years of leadership experience is required
• Proven success leading teams and helping people perform at their best
• Strong communication and relationship-building abilities
• Confidence making decisions in a fast-paced operational environment
• Ability to learn new technologies, systems, and business processes
• A customer-focused mindset and commitment to delivering quality outcomes
• Strong organizational, planning, and problem-solving capabilities
• A valid driver's license and willingness to travel throughout the assigned territory
• Elevator industry knowledge is welcomed but not required
• Familiarity with Salesforce, Power BI, Smartsheets, or similar business tools is an advantage
• Leadership experience from military, construction, transportation, manufacturing, facilities management, field service, or similar industries is highly valued

What We Offer

• Competitive compensation package with annual incentive opportunities
• Long-term career growth with the global leader in the elevator and escalator industry
• 401(k) plan with a generous company match and automatic retirement contribution
• Comprehensive medical, prescription drug, dental, and vision coverage for eligible colleagues and dependents beginning on the first day of employment
• Three weeks of paid vacation plus paid company holidays
• Paid sick leave
• Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits including legal, pet, home, and auto insurance
• Birth, adoption, and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Work Authorization

Given the nature of this position, Otis does not provide employment sponsorship for this role, including but not limited to H-1B, TN, or other employment-based visa petitions or applications.

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