Manager, Scheduling

Ohio State University; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Ohio State University’s James Cancer Hospital is seeking a Manager of Scheduling to lead the Patient Access team, ensuring accurate scheduling for James patients and coordinating related processes across departments.

The role requires a bachelor's degree and 5 years of relevant experience, with 8-12 years preferred. Strong leadership, supervisory, and computer skills are essential to drive QA data, reporting and regulatory compliance in a fast-paced hospital setting.

Qualifications

• Bachelor's degree or equivalent experience.
• 5 years of relevant experience required.
• 8-12 years of relevant experience preferred.
• Health care experience preferred.
• Demonstrated successful leadership and management skills.
• Computer experience and proficiency with applicable systems.

Responsibilities

• Manage and develop staff in Patient Access for The James.
• Ensure scheduling accuracy and process efficiency through reports.
• Monitor QA data, perform process analysis and improvements.
• Develop and track outcome measurements and budgets.
• Ensure compliance with JCAHO standards and regulatory agencies.
• Provide backup for Assistant Director when needed.

Skills

Leadership

Supervisory skills

Communication skills

Project management

Healthcare experience

Education

Bachelor's degree or equivalent experience

Advanced degree desirable

Tools

Computer systems proficiency

Job description

## Manager, SchedulingApplylocations: James Cancer Hospital and Solove Research Institutetime type: Full timeposted on: Posted 8 Days Agojob requisition id: R154164Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Manager, Scheduling## Department:James | Outpatient Registration**Scope of Position**The Ohio State University Medical Center is committed to improving access and service to customers. The Manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The Manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) through centralized scheduling and to ensure reimbursement of hospital services provided. Accurate data is gathered to ensure that proper scheduling is completed for patients being seen at The James. May be responsible for supporting other areas (financial counseling, precertification and registration). Ability to work with multiple different computer systems with different rules and operational methods essential. Must be able to ensure compliance with regulatory requirements. **Position Summary**The Manager is responsible for managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James . Ongoing collaboration with customers that relate directly or indirectly to the department is essential. The Manager assumes primary responsibility for the direct management of staff. The Manager position is responsible for monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction. The Manager has an integral role in managing projects related to the product line. The Manager will resolve identified issues and continually move towards improved outcomes. The Manager assists with the development of budgets, implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Serves in place of the Assistant Director when unavailable for customers, other departments, and staff. **Minimum Qualifications**Bachelor's degree or equivalent experience. Advanced degree may be desirable. 5 years of relevant experience required. 8-12 years of relevant experience preferred. Health care experience preferred. Demonstrated successful leadership, supervisory and management skills. Computer experience required. Knowledge of applications and systems and demonstrates proficiency. Strong demonstrated verbal, written and presentation skills. Sense of professionalism, ability to win confidence of those at various levels of the organization. **Career Roadmap**FUNCTION: FinanceSUB-FUNCTION: Revenue Cycle - SchedulingCAREER BAND: People Leader - ManagerialCAREER LEVEL: M2## Additional Information:## Location:James Cancer Hospital (0375)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.The university is an equal opportunity employer, including veterans and disability.