Scheduling Lead Coordinator

The Ohio State University; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

The Ohio State University Medical Center seeks a Scheduling Lead Coordinator to enhance access to services and ensure excellent customer support. This role involves scheduling appointments, resolving inquiries, and collaborating with medical staff.

The ideal candidate will possess a Bachelor’s Degree and several years of experience in healthcare scheduling. Effective communication and problem-solving skills are essential for this position, which requires a commitment to high-quality service.

Qualifications

• 4 years of relevant experience required, with 6 or more preferred.
• Certification or vocational training may be required.
• Experience with medical terminology and ICD-9 coding is a plus.

Responsibilities

• Coordinate and support scheduling appointments for patients and physicians.
• Ensure access to medical services and accurate data collection.
• Provide customer support and solve routine and complex issues.

Skills

Customer service

Scheduling expertise

Communication

Problem-solving

Education

Bachelor’s Degree in healthcare or related field

Tools

Integrated health information systems

Database management

Job description

Scope of Position

The Ohio State University Medical Center is committed to improving access and service to customers. The Scheduling Lead Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill. Additionally, the Lead is the product line/service line knowledge expert for product and/or is proficient in scheduling across all scheduling product lines. In addition, the lead is proficient in performing the pre-registration process at the point of scheduling.

Position Summary

The Scheduling Lead Coordinator is an expert in product or service line area (i.e. physician appt. scheduling, OR/admission, radiology outpatient procedures, full service cardiology scheduling). Responsible for providing consumers (physicians and patients) with accurate, up-to-date information regarding their physicians products, services and general procedures, as well as maintaining software to ensure accuracy of same information. Schedule first time appointments and/or other appointments as assigned. Assures accurate information is gathered to support clinical and financial needs. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one phone call. Solves routine and complex customer problems. Communicates regularly with physicians, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Displays the highest level of customer service, attentiveness and consideration possible in all cases. Uses integrated health information systems and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity. Generates system reports and utilizes system reporting tools to demonstrate product line success and/or lack of relative to referrals, access, appointments, wait times. Presents product line/service line information to key audiences such as service line physicians, and other audiences as assigned. Collaborates with these same audiences as necessary for problem resolution.

Minimum Qualifications

Certification or vocational training may be required. 4 years of relevant experience required. 6 or more years of relevant experience preferred.

Bachelor’s Degree preferred or equivalent combination of education and experience in healthcare or physician practice preferred. Medical terminology, ICD-9 diagnosis coding and third party reimbursement experience a plus. Demonstrated ability to work in multiple Databases for management and reporting. Ability to work in self-directed manner while interacting with consumers, physicians and all medical center faculty and staff. Familiarity with OSUMC and its entities preferred.

Career Roadmap

• FUNCTION: Finance
• SUB-FUNCTION: Revenue Cycle - Scheduling
• CAREER BAND: Individual Contributor - Technical
• CAREER LEVEL: T4

Additional Information

Location: James Cancer Hospital (0375). Position Type: Regular. Scheduled Hours: 40. Shift: First Shift.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.