Manager Sales Training & Development

Guidance Residential, LLC; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Annual incentive

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Health Savings Account (HSA) with --em

Life and disability insurance

Paid time off

Company holidays

Employee Assistance Program (EAP)

Professional development

Job summary

Guidance Residential is a national mortgage lender focused on helping families achieve homeownership through exceptional service and innovative solutions. We seek a Manager of Sales Training & Development to lead onboarding, licensing preparation, and ongoing training for our mortgage sales team.

In this role, you will collaborate with Sales, HR, Operations, IT, and Compliance to build high-performing teams, coach leaders, and drive process improvements.

Qualifications

• Bachelor's degree or equivalent experience.
• Seven or more years of mortgage or home finance experience.
• Mortgage sales experience as a Loan Officer or Account Executive preferred.
• Experience in training, coaching, leadership development, or sales enablement.
• Previous leadership or people management experience.
• Strong communication, presentation, analytical, and organizational skills.

Responsibilities

• Lead onboarding and NMLS SAFE exam preparation for new Mortgage Account Executives.
• Design and deliver engaging sales, product, systems, compliance, and customer experience training.
• Coach new and existing sales professionals to improve performance and productivity.
• Develop leadership training for Sales Managers and Directors.
• Manage the CSA team and identify quality trends that drive targeted coaching.
• Partner with cross-functional teams to improve sales processes and technology.
• Analyze training effectiveness and prepare performance reports for leadership.

Skills

Communication skills

Presentation skills

Analytical thinking

Organizational skills

Education

Bachelor's degree or equivalent experience

Job description

Guidance Residential, we are a national mortgage lender dedicated to helping families achieve the dream of homeownership through exceptional service, innovative solutions, and a people-first culture. For more than 20 years, we've built a reputation for integrity, collaboration, and excellence. If you're passionate about developing people and driving performance, we'd love to hear from you.

Position Summary

The Manager, Sales Training & Development leads the onboarding, licensing preparation, training, coaching, and ongoing development of our mortgage sales team. This role partners with Sales, HR, Operations, IT, and Compliance to build high-performing teams, improve sales effectiveness, and deliver an exceptional customer experience.

The position also oversees the Client Success Assistant (CSA) team responsible for quality assurance and uses performance data to identify training opportunities and process improvements.

What You'll Do

• Lead onboarding and NMLS SAFE exam preparation for new Mortgage Account Executives.
• Design and deliver engaging sales, product, systems, compliance, and customer experience training.
• Coach new and existing sales professionals to improve performance and productivity.
• Develop leadership training for Sales Managers and Directors.
• Manage the CSA team and identify quality trends that drive targeted coaching.
• Partner with cross-functional teams to improve sales processes and technology.
• Analyze training effectiveness and prepare performance reports for leadership.

Qualifications

• Bachelor's degree or equivalent experience.
• Seven or more years of mortgage or home finance experience.
• Mortgage sales experience as a Loan Officer or Account Executive preferred.
• Experience in training, coaching, leadership development, or sales enablement.
• Previous leadership or people management experience.
• Strong communication, presentation, analytical, and organizational skills.

We offer a competitive compensation package and comprehensive benefits designed to support your success, including:

• Competitive salary and annual incentive opportunity
• Medical, dental, and vision insurance
• 401(k) with company match
• Health Savings Account (HSA) with employer contribution
• Company-paid life and disability insurance
• Paid time off and company holidays
• Employee Assistance Program (EAP)
• Professional development and career growth opportunities

Guidance Residential is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where every employee has the opportunity to succeed. We make all employment decisions based on qualifications, merit, and business needs, without regard to any protected characteristic under applicable law.