Manager, Sales Support (H/F) - MAG AEROSPACE INDUSTRIES, LLC

AEROCONTACT; Carson (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Join AEROCONTACT as a Sales Support Manager and lead a team dedicated to customer satisfaction in order management. You will ensure accurate order processing, resolve issues efficiently, and collaborate with multiple departments to enhance service. Seeking a candidate with a Bachelor’s degree and over 5 years of relevant experience to support our mission in aerospace and defense.

Qualifications

• 5+ years in Order Management processing required.
• 2+ years in leadership or management roles required.

Responsibilities

• Oversee Customer Service Representative Team to ensure timely order processing.
• Proactively resolve order issues to maintain customer satisfaction.
• Partner with Sales, Operations, Quality, and Finance to streamline processes.

Skills

Problem-solving

Organization

Attention to detail

Excellent communication

Proficiency in Microsoft Excel

Proficiency in PowerPoint

Proficiency in Word

Education

Bachelor's degree in Business or related field

Tools

ERP/MRP knowledge

Job description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that."

Position: Manager, Sales Support

In this role, you'll play a pivotal part on our Customer Support team. The Sales Support Manager oversees the Customer Service Representative Team to ensure timely, accurate order processing and responses. The manager will handle and track customer RFQ, orders, and billing, working closely with Supply Chain and Program Management to address and resolve order issues.

This position contributes to our vision by:

1. Ensuring the team processes internal and external customer purchase orders and requests promptly.
2. Reviewing customer orders (EDI, web portal, email) for accuracy.
3. Proactively identifying and resolving order issues to maintain accuracy and customer satisfaction.
4. Understanding all aspects of the Order Management process.
5. Providing training and guidance to Order Processors and assisting colleagues with order resolutions.
6. Evaluating and refining current processes, creating comprehensive documentation.
7. Partnering with Sales, Operations, Quality, and Finance to streamline processes.
8. Maintaining and updating the company's order processing manual.
9. Monitoring order processing productivity and activity.
10. Ensuring effective resolution of customer issues.
11. Analyzing complex customer issues for appropriate resolutions.
12. Developing and maintaining excellent relationships with internal and external customers.
13. Managing customer backlog orders and billing processes.
14. Ensuring continuous training on M3 products and order processes.

About MAG Aerospace Industries, LLC

At Safran Cabin, diversity & inclusion are valued as sources of richness that enhance quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunities regardless of race, religion, gender, sexual orientation, gender identity, marital status, age, national origin, disability, military status, citizenship, genetic information, or other protected characteristics.

We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative environment. Attributes we value include:

• Team-oriented
• Process-focused
• Open & honest communication
• Quality-minded
• Perseverance and commitment
• Recognition of success
• Urgency in execution
• Solution creation
• Customer focus

Qualifications:

• Education: Bachelor's degree in Business or related field preferred.
• Experience: 5+ years in Order Management processing.
• Experience: 2+ years in leadership or management roles.

Skills: Problem-solving, organization, attention to detail, excellent communication, proficiency in Microsoft Excel, PowerPoint, Word. Basic ERP/MRP knowledge is a plus.

Position Level: Entry to Mid-Level within the field.