Manager Sales Performance

Ashley Furniture Industries; Arizona; On-site; USD 90,000 - 120,000; Full time

Job summary

Ashley Furniture Industries is seeking a hands-on Manager, Sales Performance to drive field sales performance for Bedding and Product Protection programs. You will partner with store leaders to improve execution, adoption, and metrics across our retail footprint, coaching teams and translating data into practical actions.

The role requires 5+ years in retail, management experience, and a passion for coaching and continuous improvement. 75% travel is anticipated.

Qualifications

• 5+ years in retail sales, operations, training, or business development.
• Management experience is required.
• Bedding or home furnishings experience is preferred.

Responsibilities

• Drive sales performance by partnering with retail divisions to improve Bedding & PPP metrics such as attachment rate, close rate, average ticket and program adoption.
• Coach field & store leadership to strengthen execution, accountability, and follow‑through across markets.
• Monitor store‑level indicators and trends; use data to propose targeted actions and improvement plans.
• Engage the field with frequent visits and performance reviews to align actions with business objectives.
• Reinforce training and best practices; ensure messages and tools support front‑line execution.
• Support the implementation of new sales processes, growth programs, field tools, and performance initiatives.

Skills

Attention to detail

Verbal & written communication

Cross-functional collaboration

Data analysis

Time management

Leadership and coaching

Relationship building

Problem solving

Education

Bachelor’s Degree or equivalent

Job description

Manager, Sales Performance – Bedding & Product Protection

Drive Field Sales Performance for the #1 Home Furnishings Brand

Ashley Furniture Industries is seeking a Manager, Sales Performance to serve as a field-facing business partner focused on improving store execution, sales performance, and adoption of Bedding and Product Protection Programs across our retail footprint.

If you’re passionate about coaching field leaders, driving metrics, and turning data into action, this role offers the opportunity to directly influence sales outcomes and customer experience at scale.

What You’ll Do

Drive Sales Performance

• Partner with retail divisions to improve key Bedding & PPP metrics:
• Attachment rate
• Close rate
• Average ticket
• Overall program adoption (online and in-store)
• Help stores understand and execute against performance expectations and benchmarks.

Coach Field & Store Leadership

• Provide coaching, guidance, and performance support to store and regional leadership teams.
• Strengthen execution consistency, accountability, and follow-through across assigned markets.

Monitor & Analyze Performance

• Track store-level sales indicators and execution trends to identify performance gaps.
• Use data to recommend targeted actions and improvement plans.

Engage the Field

• Conduct frequent field visits and virtual performance reviews to:
• Assess execution quality
• Reinforce priorities
• Align store-level action plans with business objectives

Reinforce Training & Best Practices

• Support training reinforcement for sales processes and program expectations.
• Partner with Training and Operations to ensure:
• Key messages are reinforced
• Tools and routines support front-line execution
• Identify and document best practices and share them across divisions to accelerate performance.

Support Program & Tool Implementation

• Help implement new sales processes, growth programs, field tools, and performance initiatives.
• Serve as a bridge between corporate teams and field leadership, escalating barriers and providing field feedback with clear recommendations.

What You’ll Need

Education

• Bachelor’s Degree or equivalent work experience – Required

Experience

• 5+ years in retail sales, operations, training, or business development – Required
• Management experience – Required
• Bedding or Home Furnishings experience – Preferred

Skills & Abilities

• Strong attention to detail
• Excellent verbal, written, and interpersonal communication
• Ability to work independently and as part of a cross-functional team
• Strong analytical and problem-solving skills
• Effective time management and organizational skills
• Proficient in Microsoft Office Suite; comfortable working with reports and basic data analysis
• Ability to handle multiple projects and deadlines in a fast-paced environment
• Comfortable working with field leaders, vendor partners, and store teams
• Professional, customer-focused demeanor with strong relationship-building skills
• Ability to respond professionally to difficult situations with employees, vendors, and customers
• Working knowledge of Continuous Improvement is a plus

Travel & Schedule

• ~75% travel required (field visits to stores/regions)
• Flexible and willing to work extended hours when necessary to support field needs, launches, and initiatives

Who You Are

You’re a hands-on field leader who:

• Loves being in stores and working directly with leaders and sales teams
• Is data-driven but knows how to translate numbers into practical coaching and action
• Thrives on improving performance, not just reporting it
• Takes initiative, is highly self-motivated, and enjoys building relationships across all levels of an organization

If you’re ready to help Ashley’s stores sell more bedding and protection programs by improving execution where it matters most — in the field — we’d love to hear from you.

Ashley Furniture Industries is an Equal Opportunity Employer.