Manager Sales Operations

Ascend Learning; Burlington (MA); Remote; USD 111,000 - 158,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Parental leave

Employee assistance program

Wellness programs

Charitable matching

Job summary

Ascend Learning, a leading healthcare and learning technology company, seeks a Manager of Sales Operations to own day-to-day operations, forecasting, and reporting for a healthcare commercial category. You will partner with Sales Leadership, Finance, and Commercial Operations to drive cadence, pipeline accuracy, and commission payments while managing one analyst.

This remote US role (Eastern/Central preferred) offers growth and cross-functional impact in a fast-paced environment.

Qualifications

• 5+ years in sales operations, revenue operations, or related function.

Responsibilities

• Lead forecasting cadence and sales performance reporting.
• Drive pipeline management and data quality in CRM.
• Partner on planning, territory design, quota deployment, and capacity models.
• Own commercial operating rhythm and KPI definitions.
• Manage one Sales Operations Analyst and coaching.

Skills

Forecasting

CRM reporting

People leadership

BI/Analytics

Cross-functional collaboration

Data driven insights

Education

Bachelor's degree in Business, Finance, Analytics, or related field

Tools

CRM software

Business Intelligence tools

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

What You'll Do

Ascend Learning is hiring a Manager Sales Operations. As a Manager Sales Operations you will own day-to-day sales operations execution and reporting for a category of the Healthcare commercial organization. Partner with Sales Leadership, Finance, and Commercial Operations to drive forecasting discipline, pipeline management, commissions tracking and payments along with a focus on scalable processes, while leading one direct report to deliver timely insights and operational support.

WHERE YOU'LL WORK

This position has the flexibility of remote work within the United States. Eastern or Central time zone preferred.

How You'll Spend Your Time

• Lead forecasting cadence and sales performance reporting (weekly/monthly/quarterly). Produce standardized dashboards and executive-ready insights; identify risks/opportunities and recommended actions.
• Drive pipeline management and customer relationship management data quality. Establish hygiene standards, monitor compliance, and coach field teams on accurate opportunity updates and stage definitions.
• Partner on annual/quarterly planning, including territory design, quota deployment, capacity models, and coverage analysis.
• Own commercial operating rhythm: business reviews, key performance indicator definitions, and meeting materials; ensure alignment across Sales, Marketing, Finance, and Customer Success.
• Manage and develop one Sales Operations Analyst: prioritize backlog, set goals, provide coaching, and ensure timely delivery of recurring reports and ad hoc analyses.
• Evaluate and optimize sales tools and automation (customer relationship management enhancements, reporting automation, and process simplification); lead small projects and user adoption initiatives.
• Own end-to-end commissions administration: maintain incentive compensation plans and calculations, process quarterly payouts, audit for accuracy, and serve as the primary point of contact for commission disputes partnering with sales, finance and human resources.

What You'll Need

• Bachelor's degree in Business, Finance, Analytics, or related field preferred. Equivalent experience will be considered.
• 5+ years of progressive experience in sales operations, revenue operations, commercial analytics, or a related function, including experience with forecasting and customer relationship management reporting.
• Prior people leadership experience preferred (at least 1 year).
• Advanced proficiency with spreadsheet analysis and business intelligence/reporting; experience supporting a field sales organization in a regulated/healthcare environment preferred.
• Strong knowledge of sales operations disciplines (forecasting, pipeline management, territory/quota planning, and performance measurement).
• Advanced proficiency with customer relationship management and reporting/analytics tools; strong spreadsheet and presentation skills.
• Ability to translate data into actionable insights, manage cross-functional stakeholders, and lead continuous process improvement.
• People leadership skills to coach and develop an analyst and manage priorities in a fast-paced environment.
• Ability to travel up to 10% (quarterly business reviews, annual sales meeting, and occasional stakeholder workshops).

HIRING RANGE

The current full-time, annualized base pay hiring range for this role is $110,800.00-$158,400.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.

Benefits

• Health, dental, and vision insurance
• Company paid life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.