Manager, Sales Development I

ServiceTitan; Sacramento (CA); On-site; USD 101,000 - 124,000; Full time

Benefits offered by this job

Flextime

Leadership training

Bonusly recognition

Onboarding program

Peer-nominated awards

Job summary

ServiceTitan seeks a Sales Development Manager to lead and scale an outbound SDR team, aligning strategy with leadership, and driving pipeline through proactive coaching and KPI oversight.

You will recruit, on‑board, and mentor SDRs, while collaborating across functions to optimize tooling and processes. This role is pivotal in building the country’s top SDR organization within ServiceTitan.

Qualifications

• Direct experience leading SDR/BDR teams and managing performance.
• 2+ years of SDR management experience preferred.
• Experience with outbound prospecting and building pipeline.

Responsibilities

• Manage SDRs on objectives and performance.
• Monitor lead processes and KPI-driven pipeline.
• Shape and implement SDR strategy and processes.
• Coach SDRs on best practices and stay current.
• Mentor teams and report to senior management.
• Recruit, interview, and onboard new team members.
• Conduct weekly 1:1s with SDRs.

Skills

SDR Management

Outbound Selling

Sales Leadership

Forecasting

Salesforce

Tools

Salesforce.com

Salesloft

Job description

Ready to be a Titan?As the Sales Development Manager (SDM), you will play a pivotal role in shaping and implementing ServiceTitan’s Outbound Sales strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you. Your primary focus will be on the outbound Sales Development Rep (SDR) team. Cold Calls, Cold Emails, Direct Mail, Creative Follow up, whatever it takes to help us find and help as many service contractors as we can. This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best SDR team in the country.

What You'll Do:

• Manage the SDRs on objectives and performance achievement
• Monitor lead processes, metrics, and catalyze pipeline creation
• Shape and implement SDR strategy and processes
• Stay abreast of and coach SDRs on best practices
• Serve as a mentor for your team and be a steward of the ServiceTitan organization
• Report to Sr. Management on operational and financial KPIs
• Motivate, incentivize, and recognize team members to encourage top performance
• Recruit, interview, and onboard new Team Members
• Conduct weekly 1X1s with each SDR
• Help evaluate new technologies and programs to drive superior performance

What You'll Bring:

• Direct experience as SDR/BDR and applicable team lead or team management experience
• Strong preference for 2+ years SDR management experience
• Outbound specific cold-calling experience, not just handling inbound leads
• Track-record of success managing a high-performing inside sales team
• Strong understanding of outbound pipeline generation processes
• Enthusiastic and vibrant attitude
• Expert communication and presentation skills
• Strong interpersonal skills and high emotional intelligence
• Analytical mindset comfortable generating reports and identifying trends in data
• Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must
• Experience with Salesloft and associated tech stack solutions strongly preferred

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

Holistic health and wellness benefits:

• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

Support for Titans at all stages of life:

• Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is

Zone 1: $112,500 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA

Zone 2: $105,100 USD Applicable for: All other US locations.This role is also eligible for a variable commission plan.

International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.