Manager I, Sales Development

ServiceTitan; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible time off

Onboarding program

Leadership training

Bonus.ly rewards

Health benefits

Parental leave support

Job summary

ServiceTitan is seeking a Sales Development Manager to lead the outbound SDR team, shaping strategy, coaching on best practices, and driving pipeline growth. You will recruit, onboard, and enable high-performing SDRs, partnering with leadership to scale our outbound programs and optimize performance across the organization.

You will mentor the team, analyze metrics, and deploy tools to accelerate results, while maintaining a strong focus on hiring, development, and process excellence.

Qualifications

• Direct experience leading SDR/BDR teams and applicable management experience.
• Experience with outbound pipeline generation and coaching SDRs on best practices.
• Strong communication, presentation skills, and emotional intelligence.

Responsibilities

• Manage the SDRs on objectives and performance achievement
• Monitor lead processes, metrics, and drive pipeline creation
• Shape and implement SDR strategy and processes
• Stay abreast of and coach SDRs on best practices
• Mentor the team and act as a steward of the organization
• Report to Sr. Management on KPIs (operational and financial)
• Motivate and recognize top performers; recruit and onboard new members
• Conduct weekly 1:1s with each SDR
• Evaluate new technologies to improve performance

Skills

SDR management

Outbound calling

Inside sales leadership

Data analysis

Sales enablement tools

Salesforce.com

Salesloft

Communication skills

Emotional intelligence

Mentoring

Tools

Salesforce.com

Salesloft

Job description

Ready to be a Titan?

As the Sales Development Manager (SDM), you will play a pivotal role in shaping and implementing ServiceTitan’s Outbound Sales strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you. Your primary focus will be on the outbound Sales Development Rep (SDR) team. Cold Calls, Cold Emails, Direct Mail, Creative Follow up, whatever it takes to help us find and help as many service contractors as we can. This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best SDR team in the country.

What You’ll Do:

• Manage the SDRs on objectives and performance achievement

• Monitor lead processes, metrics, and catalyze pipeline creation

• Shape and implement SDR strategy and processes

• Stay abreast of and coach SDRs on best practices

• Serve as a mentor for your team and be a steward of the ServiceTitan organization

• Report to Sr. Management on operational and financial KPIs

• Motivate, incentivize, and recognize team members to encourage top performance

• Recruit, interview, and onboard new Team Members

• Conduct weekly 1X1s with each SDR

• Help evaluate new technologies and programs to drive superior performance

What You’ll Bring:

• Direct experience as SDR/BDR and applicable team lead or team management experience

• Strong preference for 2+ years SDR management experience

• Outbound specific cold-calling experience, not just handling inbound leads

• Track-record of success managing a high-performing inside sales team

• Strong understanding of outbound pipeline generation processes

• Enthusiastic and vibrant attitude

• Expert communication and presentation skills

• Strong interpersonal skills and high emotional intelligence

• Analytical mindset comfortable generating reports and identifying trends in data

• Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must

• Experience with Salesloft and associated tech stack solutions strongly preferred

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, we need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

A Note on the Application & Hiring Process:

When you submit your application for the Manager I, Sales Development position, your candidacy will be considered for all available Manager I, Sales Development opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.

Compensation Disclosure:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. The expected compensation for this role for candidates residing in Canada is $123,300 CADThis role is also eligible for a variable commission plan.. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Personal Information:

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