Manager - Ryan White Case Management- LMSW

legacycommunityhealth; Houston (TX); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

403(b) Retirement with Match

Disability Insurance

$0 Copay Legacy Providers

$0 Copay Legacy Pharmacies

Travel Insurance

Pet Insurance

Gym Membership

Job summary

Legacy Community Health is seeking a dedicated manager to lead the Ryan White Case Management Team in Houston. You will oversee a multidisciplinary team delivering essential medical and non-medical services to individuals living with HIV/AIDS, ensuring trauma-informed, patient-centered care and strong community links.

You will drive quality improvement, supervise staff, ensure policy alignment, and collaborate with partners to enhance access, efficiency, and outcomes.

Qualifications

• MSW from CSWE-accredited program required.
• LMSW licensure required per Texas State Board.
• 3 years paid post-degree social work experience.
• 2 years supervisor/manager experience.
• Experience with Ryan White program or HIV services preferred.
• Leadership in program management and quality improvement desirable.
• Experience supervising across multiple locations preferred.
• Excellent communication and customer service skills.
• Strong MS Office skills and proven EHRS competency.
• Knowledge of public benefits landscape and access facilitation.
• Ability to manage multiple deadlines and handle confidential information.

Responsibilities

• Provide direct supervision and daily activity management for case management staff.
• Oversee Ryan White Case Management services ensuring compliance and quality.
• Interpret and implement program policies aligned with organizational values.
• Monitor performance metrics linked to patient outcomes and drive improvements.
• Recruit, train, and evaluate licensed and unlicensed staff.
• Promote HIV care competency, trauma-informed practices, and cultural humility.
• Support professional development and foster a collaborative environment.
• Ensure comprehensive care plans addressing diverse patient needs.
• Monitor service delivery for access, efficiency, and quality.
• Guide on complex cases, ensure eligibility and documentation adherence.
• Lead quality management including audits and data reviews.
• Maintain accurate documentation and reporting practices.
• Analyze program data for improvements and trends.
• Collaborate with teams and partners for coordinated care.
• Support billing and budget processes aligned with funding.

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Manager -Ryan White Case Management (Job Overview)

Schedule: Monday-Friday (8AM-5PM) | Hybrid

At Legacy Community Health, we believe in the power of community and compassion, and we are looking for someone special to lead our Ryan White Case Management Team. In this critical role, you'll oversee a multidisciplinary team dedicated to providing essential medical and non-medical support to individuals living with HIV/AIDS.

Your leadership will ensure that we deliver high-quality, patient-centered, and trauma-informed care that not only links people to services but also fosters their well-being and helps them thrive.

• Make a meaningful difference in the lives of individuals affected by HIV/AIDS.
• Collaborate within a multidisciplinary team that values relationships and partnerships.
• Impact the community by addressing social determinants of health.
• Take part in quality improvement initiatives that directly enhance patient care.
• Experience a supportive work environment that champions your personal and professional growth.

Key Responsibilities

• Provide direct supervision and manage daily activities of case management staff.
• Oversee daily operations of Ryan White Case Management services, ensuring compliance with all requirements.
• Interpret and implement program policies that align with our organizational values.
• Monitor performance metrics, linked to patient outcomes, and implement improvement strategies.
• Supervise recruitment, training, and performance evaluations of both licensed and unlicensed staff.
• Promote team competency in HIV care, trauma-informed practices, and cultural humility.
• Support professional development and foster a collaborative work environment.
• Ensure delivery of comprehensive care plans that consider patients' diverse needs.
• Monitor service delivery for access, efficiency, and quality of care.
• Provide guidance on complex cases, ensuring adherence to eligibility and documentation standards.
• Lead quality management efforts, including audits and data review.
• Maintain accurate documentation and reporting practices.
• Analyze program data to identify improvement opportunities and trends.
• Collaborate with teams and community partners to ensure coordinated care.
• Support billing and budget management processes aligned with funding standards.

Minimum Qualifications

• MSW from a CSWE accredited institution is required.
• Active Licensed Master Social Worker (LMSW) licensure as defined by the Texas State Board of Social Worker Examiners is required.
• Three (3) years of paid work experience, post-degree (BSW/MSW), in the field of social work is required.
• Two (2) years of supervisor level experience, including evaluating and managing performance, supporting process changes in the organization, and coaching, training, or leading a team.
• Previous experience with the Ryan White program and/or individuals seeking HIV treatment or prevention services
• Previous experience managing practice operations or programs, including supervising direct reports.
• Previous leadership experience at a manager level.
• Previous experience with program management
• Previous experience in quality or process improvement.
• Previous experience in HIV testing and prevention activities
• Previous experience with grant-funded activities and/or grants management
• Previous experience supervising direct reports across multiple locations
• Knowledge and adherence to the National Association of Social Work Code of Ethics
• Excellent communication, interpersonal, and customer service skills. Ability to effectively communicate with diverse patients, their family members, medical professionals, and a variety of third-party stakeholders.
• Strong computer skills (MS Office). Demonstrated competency with an EHRS system
• Proven knowledge of landscape of public benefits and community resources and how to facilitate individuals’ access to those resources
• Strong computer skills (MS Office). Demonstrated competency with an EHRS system.
• Ability to manage multiple deadlines and decision-making responsibilities.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
• Ability to demonstrate core competencies of role within 90 days of hire
• Bilingual English/Spanish fluency preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health- every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission-Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.