Manager, Robotic Operations Support New Columbus, Ohio

Path Robotics; Columbus (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Path Robotics is seeking a Manager, Robotic Operations Support to lead Mission Control and ensure continuous coverage for remotely monitoring robotic weld cells across our customer fleet.

You will staff weekday, weekend, and night shifts, supervise specialists, and act as a key escalation point with customers.

Qualifications

• 5+ years managing a 24/7 or shift-based operations team.
• Proven experience building and staffing shift schedules from the ground up.
• Strong customer-facing communication; escalation point for production issues.
• Background in welding, robotics, or manufacturing operations is a plus.
• Experience managing a mix of generalist techs and specialized engineers.
• Ability to define processes as the organization scales.

Responsibilities

• Own and staff Mission Control coverage for weekday, weekend, and multiple shifts.
• Lead and develop Mission Control specialists across all shifts, including onboarding.
• Serve as secondary customer point of contact and template consultant team on day-to-day questions.
• Manage production expectations and support for customers through the production planning lead.
• Enable medium- and long-term projects to reduce downtime and escalations.
• Develop release strategy and rollout plans with MC Supervisor and CSMs.
• Stand up change management for CMMC and CUI and prepare the team.
• Coordinate with Fleet Engineering, Product, and CSMs on system health improvements.
• Monitor fleet weld execution in real time and triage issues.
• Report coverage, staffing, and performance to Head of MC/Fleet.

Skills

Shift staffing

24/7 operations management

Customer-facing communication

Robotics/welding background

Team leadership

Cross-functional collaboration

Job description

At Path Robotics, we’re attacking a trillion dollar opportunity - doing things that have never been done before to support an industry hurting from a lack of skilled labor. Big, hard problems are what Path tackles every day and our people are our greatest asset to get that job done. Our intelligent, hardworking team of people do the impossible every single day, yet remain incredibly kind, humble, and always ready to support one another.

The Manager, Robotic Operations Support leads the operations of Mission Control, Path's command center for remotely monitoring and supporting robotic weld cells across the customer fleet. This is a net-new role, created to establish dedicated, extended shift coverage so Mission Control always has eyes on production, closing the current gaps on weekends and overnight shifts. The manager also serves as the direct line to the part templating/production planning team.

What You will do

• Own and staff the Mission Control coverage model (weekday, weekend, and 2nd/3rd shift schedules) with no unmonitored windows, or as needed by customers.
• Lead and develop Mission Control specialists across all shifts, including onboarding and ramping new hires to full coverage.
• Serve as the secondary point of contact for customers (CSMs are first) and the template consultant team on day-to-day Mission Control questions and escalations.
• The production planning lead will report to this role, you are comfortable managing production expectations and support for our customers.
• Help enable medium- and longer-term projects that let MC reduce downtime and reduce the number of escalations to L2.
• Develop release strategy and rollout plans with the MC Supervisor and CSMs.
• Stand up a change management process for CMMC and CUI and prepare the Mission Control team on systems and architecture.
• Look for cell system health improvement ideas and coordinate with Fleet Engineering, Product, and CSMs.
• Monitor fleet weld execution in real time, triage issues as they surface, and elevate to the Fleet Manager or Preventative Maintenance team as needed.
• Report coverage, staffing, and performance status to the Head of MC/Fleet.

Who You Are

• 5+ years managing a 24/7 or shift-based operations team; manufacturing, remote monitoring, or technical support backgrounds all fit.
• Proven experience building and staffing shift schedules (weekday, weekend, multiple shifts) from the ground up.
• Strong customer-facing communication; comfortable being the escalation point when production issues surface.
• Background in welding, robotics, or manufacturing operations is a plus but not required; the technical depth comes from the specialists on the team.
• Experience managing a mix of generalist techs and specialized technical roles (e.g., engineers) at once.
• Comfortable operating in a fast-growing, still-forming org; this role will help define its own processes as the team scales.

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require a reasonable accommodation to participate in the application process or any part of the hiring process, please contact [e-mail]. We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience. We will respond to your request within 48 hours.

Regulatory and Compliance Requirements

This position may support work performed under U.S. Government contracts and requires compliance with applicable federal regulations, including FAR and DFARS where applicable.

The role may involve access to export-controlled information subject to ITAR and/or EAR.

Candidates must be able to comply with U.S. export control regulations, which may include meeting the definition of a “U.S. Person” where required.

This position may also involve handling Controlled Unclassified Information (CUI) and requires adherence to company and federal data protection and confidentiality standards. Employment may be contingent upon successful completion of a background check consistent with applicable requirements

As set forth in Path Robotics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.