Manager- Revenue Cycle

Ebenezer; Saint Paul (MN); On-site; USD 88,000 - 125,000; Full time

Job summary

A leading healthcare organization is seeking a Manager for Revenue Cycle to oversee team performance and ensure high-quality patient service. The ideal candidate will have strong leadership skills, a comprehensive understanding of revenue cycle processes, and the ability to mentor staff. This role involves developing strategies to enhance patient experience while meeting financial and quality goals.

Benefits

Medical, dental, and vision plans

Life insurance

Short-term and long-term disability insurance

PTO and Sick and Safe Time

Tuition reimbursement

Retirement plan

Early access to earned wages

Qualifications

• 4 years of professional, supervisory and/or management experience.
• Proven experience in interviewing patients for financial eligibility determination.
• Comprehensive understanding of third-party payers and insurance verification.

Responsibilities

• Manage team supervisors and ensure quality service delivery.
• Develop and implement strategies to enhance patient experience.
• Analyze business data to identify trends and improve performance.

Skills

Leadership

Analytical Skills

Communication

Problem Solving

Education

Bachelor’s degree in business, accounting, finance or related

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Fairview Health Services is seeking a Manager for Revenue Cycle.

The manager must have knowledge of Veterans Administration and of the overall Revenue Cycle. The Manager needs to be a researcher, strong leader and a good multi-tasker. M Health Fairview needs to ensure that the Manager is able

Job Overview

Fairview Health Services is seeking a Manager for Revenue Cycle.

The manager must have knowledge of Veterans Administration and of the overall Revenue Cycle. The Manager needs to be a researcher, strong leader and a good multi-tasker. M Health Fairview needs to ensure that the Manager is able
to handle a full workload and the ability to mentor Supervisor, Team Lead and Staff. This role is responsible for managing all aspects including overall general supervision, policy and procedure compliance, personnel training and
development, performance measurement and appraisals. This position will manage team supervisors and/or leads and agents. The Manager is responsible for delivering the highest quality of service as efficiently as possible while
meeting financial, performance and quality goals. The Manager must have the ability to work cross-functionally with other colleagues and work cooperatively with all levels of the business including both internal and external partners
and vendors. The ideal candidate will be results oriented with a proven record of creating engaged employees and identifying ways to improve the patient experience.

Job Expectations

• Develops and implements departmental strategies focused on enhancing the patient experience, optimizing team performance, and ensuring quality standards.
• Analyze business data to identify trends and offer recommendations for enhancing the patient experience.
• Develops and implements procedures to surpass productivity, efficiency, financial, and quality objectives.
• Offers daily leadership, guidance, direction, and motivation to the team members.
• Demonstrates an understanding of the workload and ensures the team meets all performance expectations regarding phone calls and work queues.
• Ensures all productivity standards are met in a timely manner through measuring and monitoring. Analyzes weekly and monthly reports for performance measurement and efficiencies
• Review policy and procedures and ensure all process and training documentation is up to date
• Actively develop direct reports through coaching, feedback, and projects to ensure their success and to create a highly engaged, productive team while meeting all performance objectives
• Conduct regular team meetings ensuring a sense of community among team and sharing performance and overall updates to keep the team informed
• Responsible for overall team quality program ensuring that patient satisfaction is number one priority
• Handles patient escalations to ensure complete patient satisfaction
• Evaluates team and individual training needs and assists in developing plans for immediate and long-term performance improvements
• Aids in the development and implementation of processes that improve efficiencies and quality within the department.
• Interviews and hires staff as needed and approved by senior management
• Conducts and reviews performance appraisals of direct reports, identifies performance problems, and initiates disciplinary actions. Evaluates subordinate’s performance by establishing objectives and measurements for supervisory and service personnel. Provides constructive feedback on a consistent basis
• Works collaboratively with other departments sharing insights and creating process and procedure to improve the overall patient experience
• Ensure that team meets all HIPAA requirements
• Represent the department and/or organization to external departments and organizations
• Ability to travel, one or more nights, for business when necessary. Ability to travel to individual hospitals for meetings, patient requests and employee oversight
• Perform ongoing staffing analysis based on current business needs and make recommendations as appropriate
• Assist in the review, analysis, and implementation of system work driver tools
• Assist in the budgetary process
• Performs any additional duties as assigned·
• Serve as a financial counseling program expert and lead resource for financial counselors and charity care coordinator regarding all types of funding programs, to ensure that all Fairview Health Services patients are screened and qualified for assistance.
• Responsible for providing lead support to Supervisors and Managers for Fairview Health Services hospitals and clinics
• Acts as mentor and trainer for new and veteran staff

Required

• Bachelor’s degree in business, accounting, finance or related or 6 additional years of minimum experience.
• 4 years of professional, supervisory and/or management experience
• PC systems literate including Windows, and Microsoft Outlook, Excel, and Word program
• Should possess a comprehensive understanding of third-party payers, insurance verification procedures, managed care, and insurance contractual arrangements.
• Must have proven experience in interviewing patients for the purpose of financial eligibility determination
• Must be detail oriented, possess basic mathematical skills, and have sharp analytical skills to resolve financial issues as they relate to multiple groups including third party payers, physicians, patients, and the system.
• Must be able to handle potentially stressful situations and multiple tasks simultaneously including instructing and counseling patients regarding Fairview Health Services payment policies and public assistance programs.
• Should demonstrate the ability to communicate effectively with patients, families, government entities, insurance companies, and Fairview Health Services staff.

Other Requirements

• Excellent communication skills including the demonstrated ability to speak, listen and write effectively (i.e. strong verbal, written, presentation and interpersonal communication skills

• Demonstrated ability to coach and mentor employees

• Focus on delivering business results

• Demonstrated ability to problem solve and use critical thinking

• Ability to comprehend business issues and processes and identify process improvement opportunities and trends

• Thrives in a team environment

• Strong attention to detail and organization

• Proficient in MS office products

• Previous healthcare leadership roles.

• Revenue Cycle knowledge

Preferred

• Epic Grand Central (ADT & Prelude) software experience
• Knowledge of bad debt collection
• Basic medical terminology knowledge
• Bilingual skills

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

$88212.80-$124529.60 / Annual

Fairview Health Services is seeking a Manager for Revenue Cycle.

The manager must have knowledge of Veterans Administration and of the overall Revenue Cycle. The Manager needs to be a researcher, strong leader and a good multi-tasker. M Health Fairview needs to ensure that the Manager is able
to handle a full workload and the ability to mentor Supervisor, Team Lead and Staff. This role is responsible for managing all aspects including overall general supervision, policy and procedure compliance, personnel training and
development, performance measurement and appraisals. This position will manage team supervisors and/or leads and agents. The Manager is responsible for delivering the highest quality of service as efficiently as possible while
meeting financial, performance and quality goals. The Manager must have the ability to work cross-functionally with other colleagues and work cooperatively with all levels of the business including both internal and external partners
and vendors. The ideal candidate will be results oriented with a proven record of creating engaged employees and identifying ways to improve the patient experience.

Job Expectations

• Develops and implements departmental strategies focused on enhancing the patient experience, optimizing team performance, and ensuring quality standards.
• Analyze business data to identify trends and offer recommendations for enhancing the patient experience.
• Develops and implements procedures to surpass productivity, efficiency, financial, and quality objectives.
• Offers daily leadership, guidance, direction, and motivation to the team members.
• Demonstrates an understanding of the workload and ensures the team meets all performance expectations regarding phone calls and work queues.
• Ensures all productivity standards are met in a timely manner through measuring and monitoring. Analyzes weekly and monthly reports for performance measurement and efficiencies
• Review policy and procedures and ensure all process and training documentation is up to date
• Actively develop direct reports through coaching, feedback, and projects to ensure their success and to create a highly engaged, productive team while meeting all performance objectives
• Conduct regular team meetings ensuring a sense of community among team and sharing performance and overall updates to keep the team informed
• Responsible for overall team quality program ensuring that patient satisfaction is number one priority
• Handles patient escalations to ensure complete patient satisfaction
• Evaluates team and individual training needs and assists in developing plans for immediate and long-term performance improvements
• Aids in the development and implementation of processes that improve efficiencies and quality within the department.
• Interviews and hires staff as needed and approved by senior management
• Conducts and reviews performance appraisals of direct reports, identifies performance problems, and initiates disciplinary actions. Evaluates subordinate’s performance by establishing objectives and measurements for supervisory and service personnel. Provides constructive feedback on a consistent basis
• Works collaboratively with other departments sharing insights and creating process and procedure to improve the overall patient experience
• Ensure that team meets all HIPAA requirements
• Represent the department and/or organization to external departments and organizations
• Ability to travel, one or more nights, for business when necessary. Ability to travel to individual hospitals for meetings, patient requests and employee oversight
• Perform ongoing staffing analysis based on current business needs and make recommendations as appropriate
• Assist in the review, analysis, and implementation of system work driver tools
• Assist in the budgetary process
• Performs any additional duties as assigned·
• Serve as a financial counseling program expert and lead resource for financial counselors and charity care coordinator regarding all types of funding programs, to ensure that all Fairview Health Services patients are screened and qualified for assistance.
• Responsible for providing lead support to Supervisors and Managers for Fairview Health Services hospitals and clinics
• Acts as mentor and trainer for new and veteran staff

Required

• Bachelor’s degree in business, accounting, finance or related or 6 additional years of minimum experience.
• 4 years of professional, supervisory and/or management experience
• PC systems literate including Windows, and Microsoft Outlook, Excel, and Word program
• Should possess a comprehensive understanding of third-party payers, insurance verification procedures, managed care, and insurance contractual arrangements.
• Must have proven experience in interviewing patients for the purpose of financial eligibility determination
• Must be detail oriented, possess basic mathematical skills, and have sharp analytical skills to resolve financial issues as they relate to multiple groups including third party payers, physicians, patients, and the system.
• Must be able to handle potentially stressful situations and multiple tasks simultaneously including instructing and counseling patients regarding Fairview Health Services payment policies and public assistance programs.
• Should demonstrate the ability to communicate effectively with patients, families, government entities, insurance companies, and Fairview Health Services staff.

Other Requirements

• Excellent communication skills including the demonstrated ability to speak, listen and write effectively (i.e. strong verbal, written, presentation and interpersonal communication skills

• Demonstrated ability to coach and mentor employees

• Focus on delivering business results

• Demonstrated ability to problem solve and use critical thinking

• Ability to comprehend business issues and processes and identify process improvement opportunities and trends

• Thrives in a team environment

• Strong attention to detail and organization

• Proficient in MS office products

• Previous healthcare leadership roles.

• Revenue Cycle knowledge

Preferred

• Epic Grand Central (ADT & Prelude) software experience
• Knowledge of bad debt collection
• Basic medical terminology knowledge
• Bilingual skills