Manager Revenue Cycle

Fairview Health Services; Saint Paul (MN); Remote; USD 80,000 - 110,000; Full time

Job summary

Fairview Health Services is seeking a Manager Revenue Cycle to lead a team focused on enhancing patient financial experiences and ensuring efficient revenue operations. The ideal candidate will have strong leadership skills, a background in revenue cycle management, and a commitment to continuous improvement. This fully remote position offers a comprehensive benefits package and the opportunity to make a significant impact in a fast-paced healthcare environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO

Tuition reimbursement

Retirement plan

Early wage access

Qualifications

• 4 years of professional, supervisory, or management experience required.
• Knowledge of third-party payers and insurance verification.
• Effective communication skills with patients and staff.

Responsibilities

• Oversee a team responsible for revenue cycle operations.
• Develop and implement strategies to improve patient experience.
• Ensure compliance with HIPAA and productivity standards.

Skills

Leadership

Performance Management

Patient Financial Experience

Communication

Team Building

Education

Bachelor’s degree in business, accounting, finance, or related field

6 years of relevant experience

Tools

Windows

Outlook

Excel

Word

Job description

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Job Overview

Fairview is looking for an experienced Revenue Cycle Manager to join our Revenue Cycle team.

Bring Your Possibilities to Fairview

At Fairview, we believe in the power of possibility — within ourselves, our teams, and the communities we serve. We believe that leadership isn’t just a title — it’s a mindset we all share. Whether you’re providing hands-on care, innovating behind the scenes, or supporting those who do, your work matters.

Are you a dynamic leader with a passion for driving performance, building high-performing teams, and enhancing the patient financial experience? We’re seeking a Revenue Cycle Manager to lead a critical function within our organization—ensuring smooth, efficient, and patient-centered revenue operations.

In this role, you’ll oversee a team of supervisors, leads, and front-line agents responsible for various aspects of the revenue cycle. You will provide strategic direction and hands-on leadership in areas such as policy compliance, staff training and development, performance management, and operational excellence.

As a key leader, you will champion continuous improvement, guide your team to meet and exceed financial and quality benchmarks, and foster a culture of accountability and engagement. You’ll work collaboratively across departments and with senior leaders to align revenue cycle operations with broader organizational goals. Building strong relationships with internal teams and external partners will be essential as you help drive innovation and deliver high-quality service.

The ideal candidate brings a results-driven mindset, a proven track record in revenue cycle management, and the ability to inspire and mentor teams in a fast-paced healthcare environment. This is an exciting opportunity to make a meaningful impact—both in the lives of our patients and in the overall success of our organization.

Position Details

• fully remote
• salaried position
• 1.0 FTE (80 hours per pay period)
• day shift
• no weekends

The Revenue Cycle Manager

• Creates and implements department strategy related to the patient experience, team performance and quality.
• Review and analyze business data to identify trends and provide recommendations to improve the patient experience
• Develops and implements methods and procedures to meet and exceed productivity, efficiency, financial and quality goals.
• Provides daily leadership and guidance, direction, and motivation to team.
• Understands workload and ensures that team is meeting all performance expectations related to phone calls and work queues.
• Ensures all productivity standards are met in a timely manner through measuring and monitoring. Analyzes weekly and monthly reports for performance measurement and efficiencies
• Review policy and procedures and ensure all process and training documentation is up to date
• Actively develop direct reports through coaching, feedback, and projects to ensure their success and to create a highly engaged, productive team while meeting all performance objectives
• Conduct regular team meetings ensuring a sense of community among team members and sharing performance and updates
• Responsible for overall team quality program ensuring that patient satisfaction is the top priority
• Handles patient escalations to ensure complete patient satisfaction
• Evaluates team and individual training needs and assists in developing plans for performance improvements
• Aids in the development and implementation of processes that improve efficiencies and quality within the department.
• Interviews and hires staff as needed and approved by senior management
• Conducts and reviews performance appraisals of direct reports, identifies performance problems, and initiates disciplinary actions. Provides constructive feedback regularly
• Works collaboratively with other departments to improve the overall patient experience
• Ensures team compliance with HIPAA requirements
• Represents the department to external organizations
• Ability to travel for business when necessary, including overnight stays
• Performs staffing analysis and recommends adjustments based on business needs
• Assists in reviewing and implementing system work driver tools
• Participates in budgetary processes
• Performs any additional duties as assigned
• Serves as a financial counseling program expert, ensuring patients are screened and qualified for assistance
• Provides lead support to supervisors and managers
• Acts as a mentor and trainer for staff
• Must have knowledge of third-party payers, insurance verification, managed care, and contractual arrangements
• Proven experience in financial eligibility determination and handling financial issues
• Ability to handle stressful situations and multiple tasks, including patient counseling
• Effective communication skills with patients, families, and staff
• Basic medical terminology knowledge preferred; bilingual skills a plus

Required

• Bachelor’s degree in business, accounting, finance, or related field, or 6 years of relevant experience
• 4 years of professional, supervisory, or management experience
• Proficiency with Windows, Outlook, Excel, and Word

Preferred

• Experience with Epic Grand Central (ADT & Prelude)
• Knowledge of bad debt collections

Benefit Overview

Fairview offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, PTO, tuition reimbursement, retirement, early wage access, and more. Details at: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour week (1.0 FTE). Actual pay depends on various factors including skills, experience, and market conditions. We value pay equity and internal fairness. Hiring at the maximum of the range is uncommon.

EEO Statement

We are an equal opportunity employer, considering all qualified applicants regardless of protected status.