Manager Retail Branch I

BECU; Bellevue (WA); On-site; USD 84,000 - 103,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual 401(k) contribution

Medical, Dental and Vision

PTO Program + Exchange

Tuition Reimbursement

Volunteer time off + donation match

Job summary

BECU is seeking a Manager Retail Branch I to lead a high-performing team and strengthen member relationships in Bellevue, WA. You’ll coach staff, drive branch performance, and ensure a superior member experience aligned with our mission to help people achieve financial well-being.

You’ll oversee operations, partner with local communities, and promote a culture of service, integrity, and growth while maintaining regulatory and brand standards.

Qualifications

• Bachelor’s degree or equivalent related experience.
• Minimum one year of leadership experience.
• Minimum four years in a sales, retail, or banking environment.

Responsibilities

• Drive member growth through relationships and deposits/loans.
• Coach team to achieve sales and service goals.
• Maintain a service-first culture aligned with values.
• Oversee branch operations, schedules, and efficiency.
• Partner with community leaders to strengthen connections.
• Ensure compliance with policies and standards.
• Recruit, onboard and develop top talent.
• Manage branch resources and the welcoming environment.

Skills

Leadership

Sales

Retail Banking

Coaching

Relationship building

Communication

Education

Bachelor's degree

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

Pay Range

The Target Pay Range for this position is $84,300 - $103,000 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Benefits

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Job Description

IMPACT YOU’LL MAKE: As a Manager Retail Branch I at BECU, you’ll be at the heart of empowering members and your team. You’ll create meaningful relationships, inspire a culture of excellence, and lead by example to achieve goals that align with BECU’s strategic purpose. This role is your opportunity to make a difference—coaching your team to success, engaging with the local community, and driving impactful results that resonate across our organization. Your leadership will set the tone for an exceptional member experience while fostering growth and innovation.

What You’ll Do

• Drive Member Success: Build and nurture strong relationships within the local community to drive membership, deposit, and loan growth while promoting BECU's value proposition.
• Coach for Excellence: Inspire your team through consistent coaching, mentoring, and training to develop their skills, encourage professional growth, and achieve sales and service goals.
• Foster a Service‑First Culture: Create an environment that prioritizes outstanding member experiences by ensuring your team aligns with BECU’s purpose and values.
• Optimize Operational Efficiency: Oversee branch service levels, manage schedules, and use data-driven insights to maintain operational excellence.
• Build Community Relationships: Partner with community leaders and stakeholders to establish meaningful connections that reinforce BECU’s brand and mission.
• Lead Compliance and Standards: Ensure all team members adhere to policies, procedures, and regulations while maintaining BECU’s environmental and brand requirements.
• Recruit and Retain Top Talent: Partner with recruiting teams to attract and onboard exceptional talent to support the branch’s growth and performance.
• Manage Branch Resources: Collaborate with property management and facilities teams to maintain an efficient and welcoming branch environment.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

What You’ll Gain

• A chance to lead and inspire a high‑performing team.
• Opportunities to build meaningful relationships within your community.
• The ability to drive innovative solutions and member‑focused results.
• A collaborative and inclusive work environment that values your ideas.
• Career advancement pathways supported by professional development.

Qualifications

Minimum Qualifications: Bachelor’s degree or equivalent related experience required. Minimum one year of leadership experience required. Minimum four years of experience in a sales, retail, or banking environment required.

Desired Qualifications: Financial institution experience preferred. Comply with SAFE Act legislation, including annual registration as a Mortgage Loan Originator (MLO). Proficient math skills with a high degree of accuracy. Strong attention to detail and ability to multitask effectively. Effective leadership, negotiation, and problem‑solving skills. Ability to plan, organize, and implement projects in a timely manner. Strong training, mentoring, and sales skills. Effective relationship development and marketing skills. Excellent presentation and group facilitation skills. Ability to create a sales/service environment and motivate staff. Flexibility to work a schedule that meets branch needs.

BE ECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity or any other protected status.

From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well‑being of our community. With 90 years and over one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.