Lending Solutions Specialist

BECU; Washington; On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k) Company Match

Medical, Dental and Vision

PTO Program

Tuition Reimbursement

Volunteer time off

Job summary

BECU is seeking a Lending Solutions Specialist in Washington to help members achieve financial goals through personalized lending options across consumer, real estate, and business products.

You will manage a high-volume call center, review credit needs, and guide applications from origination through funding while ensuring compliance and excellent member experience. This role emphasizes consultative sales and cross-team collaboration.

Qualifications

• Bachelor’s degree in business or equivalent experience.
• Minimum two years of financial service sales experience, or three years combined experience with outbound sales and financial services.
• Compliance with SAFE Act; annual Mortgage Loan Originator (MLO) registration required.

Responsibilities

• Deliver Member Support: Manage inbound calls and outbound outreach in a blended environment; resolve member concerns with urgency and professionalism.
• Identify Needs & Recommend Solutions: Assess credit, ask questions, identify financial needs, and recommend lending and other BECU solutions.
• Own the Lending Process: Complete lending applications, gather documents, ensure accuracy, and guide loans from origination to funding.

Skills

Financial services sales

Customer service

Communication skills

Mortgage knowledge

Education

Bachelor’s degree in business

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.PAY RANGEThe Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. hourly.BENEFITS – because people helping people starts with supporting you401(k) Company Match (up to 3%)4% annual contribution to your 401(k) by BECUMedical, Dental and Vision (family contributions as well)PTO Program + Exchange ProgramTuition Reimbursement ProgramBECU Cares volunteer time off + donation matchIMPACT YOU’LL MAKE:As a Lending Solutions Specialist, you’ll help members achieve their financial goals by delivering personalized, consultative lending solutions across consumer, real estate, and business products. You’ll build trust, uncover needs, and identify cross-sell opportunities through meaningful conversations, guiding members from application to funding. In this high-volume call center environment, your curiosity and resilience will drive strong results and deeper relationships. Your work directly supports loan growth and overall member engagement at BECU.To join our dynamic team, we require candidates to be residents of WA, OR, or ID.SCHEDULE EXPECTATIONS:Full-time schedule within operating hours of Monday–Friday, 7:00 AM – 7:00 PM.Rotating Saturday support (9:00 AM – 1:00 PM) shared across the teamWhen scheduled for Saturday, you’ll receive a flex day during the week (half or full day depending on hours worked).Blended contact center environment with primarily inbound calls and outbound outreach as needed.Early tenure schedules are assigned, with opportunities for preferred shifts based on performance and tenure.Ongoing schedule opportunities are determined through a shift bid process based on business need, performance, and tenure. Schedules are subject to change and are not guaranteed.WHAT YOU’LL DO:Deliver Member Support: Manage primarily inbound calls while supporting outbound campaigns when volume allows in a blended environment. Resolve member concerns with urgency, professionalism, and follow-through to ensure a positive member experience.Identify Needs & Recommend Solutions: Review credit, ask thoughtful questions, identify financial needs, and recommend lending and other BECU solutions that deepen relationships and deliver long-term member value.Own the Lending Process: Complete lending applications, gather required documentation, ensure accuracy, and guide loans from origination through funding while achieving strong application-to-funding results.Manage Volume & Pipeline: Balance a high-volume pipeline, including follow-ups and outbound outreach, maintaining focus and consistency across multiple touchpoints.Provide Lending Expertise: Serve as a subject matter resource for consumer, business, and real estate lending products and processes while ensuring compliance with applicable policies, regulations, and lending requirements.Partner & Collaborate: Work with internal teams to improve processes, enhance member experience, and drive growth.COMPENSATION TRANSPARENCY:We believe in fair and equitable pay for all employees. The listed pay range reflects our commitment to both internal equity and market competitiveness:Lending Solutions Specialist: $26.00 – $28.00 per hourOffers are typically made within this range, based on experience, skills, and alignment with internal team compensation. Please note that starting pay generally does not exceed the range midpoint.This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.WHAT YOU’LL GAIN:Exposure to a variety of financial products, services, and member solutions, building broad expertise across the member experience.Opportunities to strengthen consultative sales, relationship-building, and pipeline management skills.Comprehensive onboarding, training, and mentorship designed to support your success.Performance-based incentive opportunities tied to individual and team resultsCareer growth opportunities across lending, operations, leadership, and other areas of the organization.A collaborative, high-performing team environment focused on learning, development, and member impact.QUALIFICATIONS:Minimum Qualifications:Bachelor’s degree in business or equivalent experience.Minimum two years of financial service sales experience, or three years combined experience with outbound sales and financial services.Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).Desired Qualifications:Full-time hours required, with additional hours as necessary.Experience in a contact center, financial services, or sales environment that requires managing a high-volume pipeline of member interactions.Solid understanding of the sales process and how to manage a sales pipeline efficiently.Proficient verbal and written communication skills to communicate.Successful completion of the consumer loans and member service training program with a minimum of one year of experience as a Member Consultant (including loan interviewing, funding and processing) within BECU or another financial institution.Effective analytical skills and math skills with a high degree of accuracy.Experience in originating Lending Applications.Thorough knowledge of all RESPA, HMDA, Fair Lending, ECOA, and HUD rules and regulations.JOIN THE JOURNEYReady to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU?EEO Statement:BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.About UsJob Alerts: If you would like to be kept informed of new potential opportunities You will be asked to create an account if you do not already have one.From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. With 90 years and over one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before-but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.