Service Manager (Branch Manager)

First Citizens; Alabama; On-site; USD 60,000 - 80,000; Full time

Job summary

First Citizens Bank is seeking a Service Manager to lead a branch, oversee operations, and develop staff while delivering outstanding customer service and responsible banking.

The role requires a Bachelor's degree or equivalent experience in financial services, 2+ years in leadership, and travel to various offices. You will drive sales, manage relationships, and ensure regulatory compliance.

Qualifications

• Bachelor's degree and 2 years' financial services or bank operations experience.
• Or High School Diploma/GED with 6 years' experience in financial services/sales.
• Must possess a valid driver’s license and travel to other offices.

Responsibilities

• Team Management: lead performance and personnel functions to deliver results.
• Sales: drive financial, production and relationship outcomes with customers and referrals.
• Service Standards: foster partnerships; uncover sales or referral opportunities.
• Operations and Administration: ensure regulatory compliance and efficient office ops.
• Position Specific Skills: structure sales processes and provide financial guidance.
• Performance Coaching: develop staff through feedback and coaching.
• Service Excellence: uphold quality service across branches.

Skills

Team leadership

Customer relationship mgmt

Sales skills

Financial services knowledge

Education

Bachelor's Degree (Financial Services/Business)

High School Diploma or GED

Job description

Overview

Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work.

As a Service Manager at First Citizens Bank, you will be responsible for the overall management and leadership in a branch. You will oversee the branch operations with the support from an operations specialist. You will manage a staff of sales and service representatives. Manage banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services, lending and identifies referrals for specialty partners.

Responsibilities & Qualifications

Duties & Responsibilities:
Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team

Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:
Application of a structured sales process
Providing financial guidance and expertise
Financial literacy
Knowledge of retail banking products and services
Operations management

Performance Coaching

Service Excellence

Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Financial services, sales or bank operations

Preferred Area of Experience:2 years in a leadership role

Required Licenses or Certifications: In cases where licensing is required, associates must complete the Bank-sponsored licensing program within 12 months of entering the role.

Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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