Manager, Restaurant Technology Delivery, Firehouse Subs

Firehouse Subs; Jacksonville (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Global paid parental leave

Telemedicine benefits

Mental wellness support

Job summary

Firehouse Subs, a Restaurant Brands International brand, is seeking a Manager, Restaurant Technology Delivery in Jacksonville, FL. You will lead end-to-end delivery of technology initiatives across restaurant platforms, coordinating with franchisees, vendors, and field teams to enable scalable operations and better guest experiences.

You will own the product lifecycle, design rollout playbooks, and drive pilots from discovery to stabilization.

Qualifications

• 4+ years of experience in technology delivery or product ownership in multi-unit settings.
• Bachelor’s degree in a related field preferred.
• Experience leading complex technology implementations and rollouts.
• Experience coordinating vendors, franchisees, and cross-functional teams.

Responsibilities

• Lead end-to-end delivery of Restaurant Technology initiatives from discovery to rollout and support.
• Manage implementations and enhancements for restaurant platforms (Toast, R365, payments, reporting).
• Build rollout plans with milestones, dependencies, risks, owners, and success criteria.
• Own the technical product lifecycle: requirements, process design, backlog, testing, release planning and handoff.
• Lead evaluation and delivery of new capabilities and integrations across restaurant systems.
• Partner with Product, Engineering, Data, Operations, Finance, Marketing, and field teams to translate business outcomes into tech solutions.
• Manage pilots and proofs of concept in IT labs or representative environments.
• Serve as accountable delivery lead, maintaining momentum and stakeholder alignment.
• Coordinate vendor/partner scope, timelines, and performance; run governance meetings and executive updates.
• Build trusted relationships with franchisees and field teams, communicating impacts and training needs.

Skills

Technology delivery

Project ownership

Cross-functional collaboration

Vendor coordination

Analytical skills

Communication skills

Education

Bachelor's degree in a related field

Tools

Smartsheet

Jira

Monday

Confluence

Toast

R365

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.The Manager, Restaurant Technology Delivery is responsible for leading the planning, delivery, deployment, and operational support of Restaurant Technology solutions across RBI restaurant operations. This role has primary responsibility for initiatives involving point-of-sale, back-of-house, labor, inventory, reporting, digital ordering, and other restaurant platforms. The successful candidate will lead cross-functional teams, vendors, franchisees, and field support partners to deliver scalable technology capabilities that improve restaurant operations and guest experiences.The ideal candidate is a collaborative, detail-oriented technology leader with experience managing complex implementations, integrations, and multi-location rollouts in the Quick Service Restaurant (QSR), retail, hospitality, or other multi-unit operating environments.RBI follows a 5 day, in-office work schedule to support collaboration. Candidates will be expected to work onsite 5 days per week out of our office in Jacksonville, FL.What You'll Do:Lead end-to-end delivery of Restaurant Technology initiatives from discovery and planning through pilot, rollout, stabilization, and transition to ongoing support.Manage implementations and enhancements for Toast, R365, payments, reporting, digital ordering, and related restaurant platforms.Build integrated delivery plans that define milestones, dependencies, risks, decisions, owners, and success measures for multiple concurrent initiatives.Establish rollout playbooks and readiness criteria that promote consistent execution across corporate and franchise restaurants.Own the technical product lifecycle for assigned capabilities, including requirements, process design, solution alignment, backlog prioritization, testing, release planning, and operational handoff.Lead the evaluation, design, and delivery of new capabilities and integrations across restaurant systems.Develop working knowledge of APIs, interfaces, data flows, configuration dependencies, security considerations, and downstream operational impacts, partnering with technical teams as needed.Partner with Product, Engineering, Data, Operations, Finance, Marketing, Digital, franchisees, and field teams to translate business outcomes into practical restaurant technology solutions.Manage pilots and proofs of concept in an IT lab or representative restaurant environment, using findings to improve solution design and rollout readiness.Serve as the accountable delivery lead for assigned initiatives, maintaining momentum, decision clarity, and stakeholder alignment.Manage vendor and implementation partners, including scope, deliverables, timelines, issue resolution, service expectations, and performance reviews.Facilitate governance meetings, status reporting, working sessions, and executive updates that clearly communicate progress, risks, and required decisions.Build trusted relationships with franchisees and field support teams by incorporating restaurant feedback and communicating impacts, timelines, training, and support processes.Coordinate incident triage and escalation during launch and stabilization periods, ensuring issues are prioritized, communicated, and resolved.What You'll Need To Succeed:4+ years of experience in technology delivery, product ownership, project or program management, restaurant operations technology, or a related field; experience in QSR, retail, hospitality, or multi-unit operations strongly preferred.Bachelor's degree in Business, Computer Science, Information Systems, Project Management, or a related field preferred.Demonstrated experience leading complex technology implementations, integrations, pilots, or multi-location rollouts from planning through stabilization.Hands-on experience with restaurant technology platforms such as POS and back-of-house systems, a plus if you have experience with Toast and R365.Experience coordinating vendors, implementation partners, franchisees, field teams, and cross-functional corporate stakeholders.Proficiency with project and product management tools such as Smartsheet, Jira, Monday, Confluence, or equivalent platforms.Strong analytical, organizational, and prioritization skills with the ability to manage multiple initiatives and make sound decisions in a fast-paced environment.Excellent written and verbal communication skills, including the ability to communicate effectively with technical teams, business leaders, vendors, franchisees, and restaurant operators.#FirehouseSubsBenefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.