Manager, Restaurant

Seminole Hard Rock; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Hard Rock Hotel New York seeks an experienced Food & Beverage Manager to lead outlets including in-room dining, restaurants, and banquets, with a focus on service excellence and brand integrity. You will champion a culture of hospitality and drive performance through inventory, budgeting, and team development.

You will partner with the AV team, vendors, and senior leadership to deliver authentic experiences and profitable operations, while ensuring compliance with health and safety standards.

Responsibilities

• Lead, direct, and manage all department operations.
• Establish and maintain accurate inventory records; participate in inventories.
• Monitor operations to ensure consistent service sequence and brand standards.
• Oversee IRD, banquet, catering, and restaurant teams; act on staff and guest feedback.
• Ensure proper handling, maintenance, storage, and security of department equipment.
• Work with AV team to meet client needs and expectations.
• Ensure compliance with laws and regulations; develop business plans.
• Develop strategies aligned with the Hard Rock brand; assign roles and accountability.
• Analyze financial opportunities, cost controls, productivity, and revenue generation.
• Monitor sales, revenues and expenses; adjust strategies and forecasts.

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Food & Beverage (F&B) Manager oversees aspects of managing the Food & Beverage areas(In Room Dining, restaurant outlets, retail/coffee shop spaces, banquet and event spaces,etc.) This position is the outlet leader who helps the property achieve its goals by being anadvocate, change leader, and champion for inspiring achievement in the department. TheF&B Manager must harmonize the culture, mission, values, and quality standards to ensuremaximum potential is achieved. This person must create an exceptional climate ofprofessional and personable service that ensures the long term engagement of employees,guests, and owners. The F&B Manager must project Hard Rock's high standards of service andprofessional hospitality at all times to ensure guests are provided with an authenticexperience that rocks.

PRIMARY RESPONSIBILITIES

• Lead, direct, and manage all department operations. Maintain regular presence throughout the department.
• Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting.
• Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
• Monitor performance of the IRD, banquet, catering, and restaurant team through verification and analysis or senior leadership satisfaction, mystery shop and quality audits. Initiate corrective action in a timely manner.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Work closely with the audio/visual team to ensure client needs and expectations are met.
• Ensure quality and timeliness of work performed by contracted vendors.
• Ensure compliance with all applicable laws and regulations.
• Prepare and execute business plans to ensure the maximization of department performance.
• Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each employee has in their achievement and ensure accountability.
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Attract and select the best talent available from inside or outside the organization.
• Develop and implement strategies to retain staff.
• Train, coach, and counsel supervisors and employees to achieve their career goals and maximize their potential. Monitor and evaluate staff performance and deliver recognition and rewards.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in department.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Resolve guest complaints and implement changes to prevent future issues.
• Resolve guest and client complaints and implement changes to prevent future issues.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Maintain presence in property during peak business periods.
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Maintain effective relationships with guests.
• Develop positive relationships within the business and social community.
• Promote the organization in and out of industry and at relevant trade associations.
• Present a professional image to employees, guests, clients, owners, and investors.
• Coordinate ongoing industry research to detect market trends and related information fo

HARD ROCK HOTEL NEW YORK JOB DESCRIPTION: FOOD & BEVERAGE MANAGERRT60AUTHENTIC EXPERIENCES THAT ROCKHARD ROCK HOTEL NEW YORKOCTOBER 3, 2021