Manager, Group Sales

Hard Rock Hotel New York; New York (NY); On-site; USD 100,000 - 146,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Employee perks

Job summary

Hard Rock Hotel New York is seeking a Group Sales Manager to join our team in Midtown Manhattan. The role focuses on establishing and managing client relationships, driving revenue, and delivering a premium, personalized guest experience across our luxury hospitality brand.

You will solicit new and existing accounts, coordinate with events and service teams, and participate in site inspections, BEO and resume meetings.

Qualifications

• 3–5 years’ experience in hospitality management, in a sales role, preferably as a manager in a lifestyle property.
• Experience with the group sales segment.
• You anticipate guest needs and act with intention.
• Ability to communicate complex ideas clearly in written and spoken form.
• Strong communication skills and ability to present to individuals and small groups.

Responsibilities

• Solicit new and existing accounts to meet/exceed revenue goals through telephone/email prospecting, sales calls, site inspections, and written communication.
• Assist in development and implementation of quarterly Sales Action Plans.
• Coordinate with other departments for event requirements, menus, and setup; attend BEO and resume meetings.
• Use Delphi.fdc or other sales management systems to manage the hotel’s business, generate reports, and build accounts.
• Monitor actual sales, revenues, and expenses to assess performance and adjust strategies.

Skills

Group sales experience

Hospitality management

Leadership

Communication

Detail orientation

Tools

Delphi.fdc

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than adestination,it is a stage where music, design, and service come together to create unforgettable moments.

THEROLE

We are seekingaGroup Sales Manager to joinour team.

This role is an integral part of delivering a high-touch, luxury guest experience, ensuring that every interaction reflects our commitment to excellence, precision, and personality. The Group Sales Manager is responsible for effectively establishing and managing client relationships and accounts for their respective market segment. achieving both team and individual revenue goals through managing existing client relations, solicitation of new accounts, and consistent networking efforts. This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners.

what You Willrock

In this role, you will Solicit new and existing accounts to meet/exceed revenue goals through telephone/email prospecting, sales calls, site inspections, and written communication. You will follow up promptly on leads generated by the Global Sales offices, Cvent, Destination Marketing Organizations, and any other lead generating source.

You Assist in the development and implementation of quarterly Sales Action Plans.

With a strong attention to detail,coordinate with different departmentsanyspecificeventrequirementsincluding individual room reservations, special menus to accommodate dietary preferences, and event set-up requests. AttendBEOandResumemeetings.Invite clients to the hotel for entertainment, lunches, tours, and site inspections.

Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities, exhibiting key features and benefits of the property. Use Delphi.fdc or any other applicable computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, and building accounts. Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.

Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.

All responsibilities are executed with a focuson consistency, attention to detail, and elevated service standards.

What You Bring, The Hard Rock Standard

• 3–5 years’ experience in hospitality management, in a sales role, preferably as a manager in a lifestyle property.
• Experience with the group sales segment.
• Youanticipateguest needs and act with intention
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• You deliver service that is both polished and personal
• You take ownership of every detail of the guest journey
• You contribute to a collaborative, energized, and high-performing culture
• You are detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment.
• You are a natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best.
• Your ability toanticipateneeds, solve problems, andmaintainhigh standardssets you apart.

Compensation& Benefits

• This is asalaryexemptrole
• We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employeeperks.
• Hard Rock Hotel New York is an equal opportunity employer andcomplies withall applicable federal, state, and local employment laws.
• Applicants mustbe authorized towork in the United States.

TAKE THE STAGE

If you are ready to bring your talent, energy, and individuality to a brand that values both luxury and personality, we invite you to apply and join the Hard Rock Hotel New YorkTeam.

Pay Range

$100,000 - $146,300/