Manager, Group Sales

Hard Rock Hotel & Casino Ottawa; New York (NY); On-site; USD 100,000 - 146,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings

Employee perks

Job summary

Hard Rock Hotel New York is seeking a Group Sales Manager to lead client relationships in the luxury hospitality segment and drive revenue through strategic account management. The role focuses on high-touch service, precision, and personality in every interaction, ensuring optimal group experiences.

The ideal candidate has 3-5 years’ experience in hospitality sales, strong leadership, and the ability to coordinate across departments for event requirements, menus, and site inspections.

Qualifications

• 3-5 years' experience in hospitality management, in a sales role.
• Experience with the group sales segment.
• Strong communication and leadership skills.

Responsibilities

• Solicit new and existing accounts to meet revenue goals via calls, emails, site visits and proposals.
• Develop and implement quarterly Sales Action Plans.
• Coordinate event requirements and client entertainments for group bookings.
• Utilize the hotel’s sales system to manage accounts, generate reports and track performance.
• Deliver exceptional service to build loyalty and ensure long-term engagement.

Skills

Group sales leadership

Hospitality sales

Client relationships

Communication skills

Networking

Tools

Delphi.fdcor

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than adestination,it is a stage where music, design, and service come together to create unforgettable moments.

At Hard Rock, our employees are Band Members, each bringing their individuality, passion, andexpertiseto theguestexperience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock.

THEROLE

We are seekingaGroup Sales Manager to joinour team.

This role is an integral part of delivering a high-touch, luxury guest experience, ensuring that every interaction reflects our commitment to excellence, precision, and personality.

The Group Sales Manageris responsible foreffectivelyestablishingand managing client relationships and accounts for their respective marketsegment. achieving both team and individual revenue goals through managing existing client relations, solicitation of new accounts, and consistent networking efforts. This person must create an exceptional climate of professional and personable service that ensures thelong termengagement of employees, guests, and owners.

WHAT YOU WILLROCK

In this role, you will Solicit new and existing accounts to meet/exceed revenue goals through telephone/email prospecting, sales calls, site inspections, and written communication.. You will follow up promptly on leads generated by the Global Sales offices, Cvent, Destination Marketing Organizations, and any other lead generating source.

You Assistin the development and implementation of quarterly Sales Action Plans.

With a strong attention to detail,coordinate with different departmentsanyspecificeventrequirementsincluding individual room reservations, special menus to accommodate dietary preferences, and event set-up requests. AttendBEOandResumemeetings.Invite clients to the hotel for entertainment, lunches, tours, and site inspections.

Coordinate andparticipatein blitzes, expositions, fairs,familiarizationtrips, site inspections, and other relevant activities,exhibitingkey features and benefits of the property.UseDelphi.fdcor any other applicable computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, and building accounts.Monitor actual sales, revenues, and expenses todeterminevariance and assess goal accomplishments, and adjust strategies and forecasts accordingly.

Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.

All responsibilities are executed with a focuson consistency, attention to detail, and elevated service standards.

WHAT YOU BRING, THE HARD ROCK STANDARD

3-5 years' experience in hospitality management, in a sales role, preferably as a manager in a lifestyle property.

Experience with the group sales segment.

Youanticipateguest needs and act with intention

Ability tocomprehendand use technical or professional language, either written or spoken, to communicate complex ideas.

Strong communicationand listening skills and excellent speaking, reading, and writing ability.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.

You deliver service that is both polished and personal

You take ownership of every detail of the guest journey

You contribute to a collaborative, energized, and high-performing culture

You are detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment.

You are a natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best.

Your ability toanticipateneeds, solve problems, andmaintainhigh standardssets you apart.

COMPENSATION& BENEFITS

• This is asalaryexemptrole

• We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employeeperks.

• Hard Rock Hotel New York is an equal opportunity employer andcomplies withall applicable federal, state, and local employment laws.

• Applicants mustbe authorized towork in the United States.

Pay Range:

$100,000 - $146,300/