Manager, Resort Optimization and Program Delivery

Travel + Leisure Co.; Orlando (FL); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

Wellness program

Job summary

Travel + Leisure Co. in Orlando is seeking a Manager, Resort Optimization and Program Delivery to lead cross‑functional efforts for resort closures, CWA swap servicing strategies, and other optimization initiatives.

The role requires strong program and project management, exceptional communication, and a customer‑experience mindset within the vacation ownership and hospitality space.

Qualifications

• Experience balancing strategic planning with execution.
• Strong execution skills with ability to manage multiple priorities independently.
• Strong, proven project management skills.
• Excellent organizational skills with outstanding attention to detail.
• Demonstrated knowledge of reporting skills, trending analysis and needs assessment.
• Excellent interpersonal and relationship building skills with internal and external partners.
• Oral and written communication skills sufficient to communicate clearly and grammatically both complex and simple messages.
• Knowledge of vacation ownership, hospitality, or customer experience industries preferred.

Responsibilities

• Represent Club Management to lead and coordinate cross‑functional tasks supporting resort closures and CWA swap servicing strategies.
• Translate business direction into executable plans, align impacted teams, and maintain oversight through delivery.
• Assess owner reservations, bookings, and servicing requirements to minimize disruption.
• Lead governance, reporting, and process improvements to drive consistent execution.
• Collaborate with internal and external partners to ensure alignment with organizational goals.

Skills

Strategic planning

Execution excellence

Organizational skills

Communication skills

Relationship building

Reporting & analysis

Education

Bachelor's degree

Tools

Jira

Power BI

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Club Utilization organization is responsible for driving owner engagement, satisfaction, and overall utilization across all clubs through a centralized model that ensures consistency and efficiency across brands. It oversees the full lifecycle of club programs—including governance, education and engagement, enhancements, and marketing—to deliver a seamless owner experience. Within this structure, Club Management advocates for members through program governance and oversight of rules and guidelines, while specialized teams focus on educating and engaging owners, maintaining program integrity, enhancing capabilities, and driving marketing strategies that inspire travel. Together, these teams partner cross-functionally to translate strategic priorities into initiatives that increase bookings, arrivals, and long‑term owner value.Within this structure, the Manager, Resort Optimization and Program Delivery represent Club Management and leads cross‑functional efforts supporting resort optimization initiatives, including resort closures and Club Wyndham Access (CWA) swap servicing strategies. The manager translates business objectives into executable project plans by defining scope, deliverables, stakeholder responsibilities, timelines, dependencies, risks, and communication requirements. This role ensures business partners and servicing teams receive clear guidance, accurate documentation, and timely decisions necessary to execute owner‑facing plans consistently. When issues or unanticipated business needs arise, the manager coordinates the appropriate subject‑matter experts and decision‑makers, clarifies Club Management expectations, evaluate potential solutions, and drives issues through resolution. The manager also supports broader Club Utilization priorities by leading or assisting with assigned priorities, improving operational processes, and ensuring initiatives remain aligned with organizational goals.Resort Optimization Support: Representing Club Management to lead and coordinate cross‑functional tasks that support resort closures, CWA swap servicing strategies, and other resort optimization initiatives. Translate business direction into executable plans, align impacted teams, and maintain oversight through implementation to support consistent owner and operational outcomes.Program Planning and Delivery: Define Club Management’s program scope, objectives, deliverables, milestones, dependencies, roles, and timelines. Coordinate work across participating teams, monitor progress against the implementation plan, and adjust delivery approaches as business needs or constraints change.Owner Impact and Servicing Strategy: Assess the potential effects of resort optimization decisions on owner reservations, bookings, accounts, and servicing requirements. Develop and coordinate practical servicing approaches, including account adjustments and swap options when appropriate, to support consistent execution and minimize owner disruption.Risk and Stakeholder Management: Identify and monitor program risks, issues, decisions, and cross‑team dependencies; establish mitigation or escalation plans and drive matters through resolution. Facilitate stakeholder alignment, communicate program status and trade‑offs, and ensure the appropriate business owners and decision‑makers remain engaged throughout delivery.Broader Operational Support: Lead operational improvement and governance activities as assigned that strengthen consistency, efficiency, and execution across Club Utilization. Establish scalable practices and resources that help teams deliver work in alignment with organizational goals and approved standards. Responsibilities will be a mix of project‑based, ongoing, and assigned based on department priorities. Process Improvement and Operational Efficiency: Evaluate current‑state workflows, performance information, and recurring service challenges to identify improvement opportunities. Lead the design and implementation of streamlined processes that improve quality, speed, consistency, scalability, and the effective use of team resources.Operational Governance, Documentation, and Guidance: Establish and maintain governance practices, operating standards, controls, and decision pathways that support consistent execution.Support of Club Utilization priorities and goals: Lead or assist with assigned priorities as defined that support achieving the department objectives and key results.Other duties as assigned.Travel RequirementsThere are minimal travel requirements for this role. <5%How You’re Your ShineEducationBachelor’s degree preferredTraining RequirementsTraining in project management is preferredKnowledge and SkillsExperience balancing strategic planning with executionStrong execution skills with ability to manage multiple priorities independentlyStrong, proven project management skillsExcellent organizational skills with outstanding attention to detailDemonstrated knowledge of reporting skills, trending analysis and needs assessmentExcellent interpersonal and relationship building skills with internal and external partnersOral and written communication skills sufficient to communicate clearly and grammatically both complex and simple messages to a wide audience either within or outside of the organizationKnowledge of vacation ownership, hospitality, or customer experience industries preferredTechnical SkillsProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Ability to interpret dashboards, reports, and performance metricsExperience navigating project management or collaboration tools preferred (Jira)Experience with data visualization tools preferred (Power BI)Job Experience5+ years of experience in program management, product management, operations, or related fieldExperience participating in complex, cross‑functional initiativesExperience working in a matrixed organizationExperience in vacation ownership, travel, or hospitality industries preferredExperience equivalent to the education requirement may be accepted in lieu of the education requirement. How You’re RewardedWe offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.