Guest Services Supervisor - Legacy Golf Resort

Travel-Leisure-Co; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Travel + Leisure Co. in Phoenix, AZ, seeks a Guest Services Supervisor to lead daily guest service operations and ensure top-tier satisfaction. You will supervise front- and back-of-house teams, manage check-in/check-out procedures, analyze reports, and communicate needs to the team.

The role emphasizes hands-on coaching, training, and development of staff, maintaining room inventory, scheduling, and fostering positive relationships with guests, associates, and owners to exceed expectations.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Excellent verbal and written communication skills.
• Working knowledge of computer software programs including property management systems.
• Valid driver’s license.

Responsibilities

• Lead the daily operation of guest service shifts, planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful interaction with guests and owners.
• Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and communicate reservation flag information.

Skills

Leadership

Communication

Customer service

Problem solving

Tools

Property management systems

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.How You’ll Shine:As a Guest Services Supervisor, you’ll set the bar of excellence for your team every day. Through positive leadership, you’ll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front and back-of-house operations, you’ll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.How You'll Make an Impact:Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your teamEnsure daily checklist duties and tasks are fully completed with follow-up communications.Maintain room inventory accurately and efficiently.Administer schedule adjustments that satisfy all guest, associate, and financial requirements.Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.Support customer service standards that exceed guest expectations and directly communicate reservation flag information.What You’ll Bring:Valid driver’s license.Demonstrated ability to work under pressure.Basic leadership skills with ability to coach, mentor, and train staff.Excellent verbal and written communication as well as excellent hospitality service skills.Working knowledge of various computer software programsincluding property management systems.Comprehension and literacy for analyzing reports.1 year of supervisory or management level experience.1 year of hotel, timeshare or hospitality service experience.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.