Business Operations Supervisor

Travel-Leisure-Co; New Orleans (LA); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability insurance

401k with employer match

Descrizione del lavoro

Travel + Leisure Co. is seeking a Business Operations Supervisor to lead the Sales and Marketing support functions, delivering exceptional service to guests and partners while upholding operational standards.

You will implement processes, protect assets, train new hires, and generate regular reports to identify trends, partnering with Sales, HR, and Resort Operations to keep the business running smoothly.

Competenze

• Proven customer service experience.
• Experience leading teams or influencing others preferred (not required).
• Proficient with Microsoft Office and standard business software.

Mansioni

• Deliver exceptional and consistent customer service to guests, partners, and team.
• Implement new processes to improve customer service and operational efficiency.
• Protect data when interacting with guests and ensure privacy and security.
• Protect and audit company assets by adhering to policies and procedures.
• Ensure the team stays up to date on all operational procedures and guidelines.
• Lead or coordinate training of new hires and new business initiatives.
• Design and execute daily, weekly, monthly, or quarterly reporting to identify business trends.

Conoscenze

Customer service

Leadership

Process improvement

Communication

Strumenti

Microsoft Office 365

Descrizione del lavoro

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Job DescriptionAs a Business Operations Supervisor for Travel and Leisure Co., this person will be responsible for delivering quality support for our Sales and Marketing processes. This person not only provides exceptional support to all guests and business partners but also ensures that same level of service is met by their team. This person is responsible for the implementation and adherence to operational processes and procedures, protection of company assets, deployment of new initiatives, and cultivating partnerships with all teams onsite. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!You will be responsible to:Deliver exceptional and consistent customer service to our guests, business partners, and teamImplement new processes to improve customer serviceProtect data when interacting with our guests to ensure they receive the best experience with usProtect and audit company assets by consistently adhering to our policies and proceduresEnsure your team is up to date on all operational procedures that govern our businessLead and/or coordinate the training of new hires and new business initiativesDesign and execute daily, weekly, monthly, or quarterly reporting needs while identifying business trendsConsistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalate appropriately to leadershipHelp guide your team members to build their personal brands and demonstrate how they can successfully leverage their resourcesYou will partner with:Sales and Marketing teamsHuman ResourcesResort Operations leadershipRequirements:Proficient in Microsoft SuiteAvailability to support business throughout weekends and holidaysExperience delivering outstanding customer serviceExperience leading teams or influencing others preferred (not required)How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.