Manager – Residential & Commercial Cleaning

Morenoclean; Centralia (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid training

Paid time off

Growth opportunities

Supportive family-owned business

Job summary

Garner Cleaning Service is seeking an experienced Operations Manager to oversee day-to-day cleaning operations for both residential and commercial divisions in Southern Illinois. The role blends hands-on cleaning with leadership, ensuring schedules, staffing, and quality standards are maintained.

The successful candidate will lead teams, conduct inspections, manage supplies, and resolve operational issues while staying flexible to cover cleaning work as needed.

Qualifications

• Dependable and punctual.
• Highly organized and detail oriented.
• Able to lead and correct employees in the field.
• Strong communication with customers and leadership.

Responsibilities

• Oversee day-to-day residential and commercial cleaning operations.
• Coordinate employee schedules and staffing levels across two divisions.
• Perform inspections and quality-control walkthroughs.
• Provide hands-on cleaning when necessary.
• Train and coach new employees on procedures and safety.

Skills

Leadership

Organization

Scheduling

Staff management

Quality control

Tools

Microsoft Office

Job description

Garner Cleaning Service Serving Southern Illinois Since 1996

Garner Cleaning Service is a family-owned cleaning company serving Southern Illinois for nearly 30 years. As we continue growing both our established commercial cleaning division and our residential cleaning division, we are seeking a dependable, experienced, and highly organized Operations Manager to oversee day-to-day cleaning operations across both divisions.

This is a hands-on working management position . The Operations Manager will be responsible for leading employees, maintaining quality standards, coordinating daily operations, conducting walkthroughs and inspections, managing supplies, addressing operational issues, and personally filling in for cleaning assignments when necessary .

The successful candidate must be comfortable transitioning between management responsibilities and hands-on cleaning based on the needs of the company.

Schedule

This position requires schedule flexibility because it oversees both residential and commercial operations.

Residential cleaning primarily occurs Monday–Friday during daytime hours.

Commercial cleaning primarily occurs during afternoon and evening hours.

Manager schedule will vary based on operational needs, inspections, walkthroughs, employee training, customer needs, and coverage.

Availability to respond to unexpected call-offs or coverage issues is required.

Some days may require a combination of daytime and evening responsibilities.

Primary Responsibilities

Operations & Staffing

Oversee day-to-day residential and commercial cleaning operations.

Coordinate employee schedules and ensure customer locations are appropriately staffed.

Handle call-offs and unexpected staffing changes.

Personally fill in and perform residential or commercial cleaning when adequate employee coverage cannot be obtained.

Assign employees and teams based on customer needs, workload, experience, and performance.

Assist with new account and customer start-ups.

Identify operational problems and implement appropriate solutions.

Communicate important operational information to company leadership.

Quality Control & Inspections

Conduct routine quality-control inspections at residential and commercial locations.

Perform customer and facility walkthroughs as required.

Ensure employees are following customer specifications and Garner Cleaning Service standards.

Identify cleaning deficiencies and ensure they are corrected promptly.

Follow up on customer concerns and recurring quality issues.

Document inspections, employee performance concerns, and corrective actions when necessary.

Maintain consistent cleaning standards throughout both divisions.

Employee Leadership & Training

Provide day-to-day leadership and direction to cleaning technicians.

Train and assist new employees in proper cleaning procedures, equipment use, chemical use, safety procedures, and company expectations.

Reinforce company policies and cleaning procedures.

Coach employees when performance or quality does not meet company standards.

Assist leadership with employee evaluations and performance management.

Promote professionalism, accountability, reliability, and teamwork.

Lead employees on job sites when necessary.

Supplies & Equipment

Monitor cleaning supply and equipment needs.

Maintain appropriate supply inventory.

Prepare and place supply orders as needed.

Distribute supplies to employees and customer locations.

Ensure chemicals, equipment, and supplies are being used appropriately.

Report damaged or malfunctioning equipment and coordinate replacement or repair as necessary.

Help control unnecessary supply usage and waste.

Customer Service

Maintain professional communication with residential and commercial customers.

Address routine customer questions and service concerns.

Conduct walkthroughs with customers when necessary.

Communicate service changes or concerns to company leadership.

Protect customer privacy, confidentiality, property, keys, access codes, and security information.

Represent Garner Cleaning Service professionally at all times.

Hands-On Cleaning

The Operations Manager must be capable and willing to perform all cleaning responsibilities completed by Garner Cleaning Service employees when operationally necessary.

Duties may include:

• Dusting and wiping surfaces
• Trash removal
• Sweeping and mopping
• Cleaning and sanitizing bathrooms
• Cleaning kitchens and break rooms
• Cleaning offices and conference rooms
• Residential kitchen and bathroom cleaning
• Making beds and general tidying when included in residential service
• Deep cleaning
• Move-in/move-out cleaning
• Construction cleanup
• Window and glass cleaning
• Other cleaning duties required by customer specifications

Management responsibilities do not eliminate the expectation to perform cleaning work when needed.

Qualifications

• Dependable and punctual
• Highly organized
• Self-motivated
• Detail-oriented
• Professional and trustworthy
• Comfortable leading and correcting employees
• Capable of working independently with minimal direct supervision
• Able to make decisions and solve problems in the field
• Able to manage multiple locations, employees, and priorities
• Comfortable communicating directly with customers
• Able to maintain confidentiality and respect customer privacy
• Willing to step in wherever needed to keep operations running successfully

Preferred Experience

• Previous professional cleaning experience is strongly preferred.
• Previous experience in cleaning supervision, team leadership, operations management, housekeeping management, facilities services, or another service-based management position is preferred.

Candidates should understand that this position requires both management ability and willingness to perform hands-on cleaning work.

Requirements

• Must pass a criminal background check.
• Must possess a valid driver's license.
• Must have reliable transportation.
• Must be able to travel between customer locations throughout Southern Illinois.
• Must be able to lift up to 35 pounds.
• Must be able to bend, kneel, reach, stand, walk, and remain physically active throughout the workday.
• Must be able to communicate professionally with customers, employees, and company leadership.
• Must be comfortable working inside private residences as well as commercial facilities.
• Must be able to work independently and make sound decisions without continuous supervision.

Training

Garner Cleaning Service provides training regarding:

• Company cleaning standards
• Residential cleaning procedures
• Commercial cleaning procedures
• Chemical usage
• Safety procedures
• Customer service expectations
• Quality-control inspections
• Company policies and procedures

The Operations Manager is expected to learn, follow, and reinforce these standards with employees.

Compensation

Competitive hourly compensation based on management experience, cleaning experience, availability, and qualifications.

• Paid training
• Paid Time Off after eligibility requirements are met
• Management and leadership experience
• Opportunity to grow with an established Southern Illinois company
• Supportive family-owned business environment

About the Position

This position is best suited for someone who enjoys being responsible for making sure things get done correctly.

The Operations Manager will not spend every day behind a desk. Some days may involve scheduling employees, conducting inspections, ordering supplies, and completing walkthroughs. Other days may require training an employee, resolving a customer concern, delivering supplies, or stepping into a cleaning assignment because of an unexpected call-off.

We are looking for someone who can lead the team while also being willing to work alongside the team when necessary.

If you are dependable, organized, comfortable leading others, take pride in maintaining high standards, and can solve problems without needing constant supervision, we would like to hear from you.