Manager, Research Computing Services

George Mason University; Fairfax (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

George Mason University in Fairfax, VA seeks a Manager of Research Computing Services to lead the Research Computing Services team and oversee design, deployment, and ongoing operations of the university's research computing infrastructure. The role emphasizes staff development, service quality, and alignment with academic needs.

The candidate will manage HPC resources, storage, visualization and private cloud initiatives, ensuring secure, scalable, and reliable services for diverse research

Responsibilities

• Lead the Research Computing Services team with planning, scheduling, performance coaching.
• Align resources to meet computing, storage, visualization, and cloud service needs of the university's research community.
• Foster a collaborative, service-oriented culture emphasizing technical excellence, accountability, and continuous improvement.
• Monitor workload and delivery to ensure timely support for research activities; conduct evaluations and mentor staff.

Job description

Job ID

10004666

Manager, Research Computing Services

Department: Information Technology

Classification: Info Technology Spec 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 06

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department

Enterprise Infrastructure Operations (EIO) is responsible for the deployment, operation, and maintenance of George Mason University's network, compute, storage, and cloud infrastructure. This includes all inside and outside cable plant, hosting facilities, electronics, and services that support digital communication, data processing, and information storage for university enterprise, academic, and research applications.

About the Position

The Manager, Research Computing Services manages the Research Computing Services team. Research Computing Services is responsible for solution engineering, deployment, maintenance, and operations of the university's research computing and related infrastructure. This position is responsible for the overall effectiveness of the Research Computing Services team: managing their focus, promoting their development, and ensuring their responsiveness and relevance in an ever-changing technology environment.

Responsibilities

Research Computing Services Team Leadership

• Provide leadership and direction to the Research Computing Services team, including work planning, prioritization, staff scheduling, performance management, coaching, and professional development;
• Establish team objectives and align resources to support the computing, storage, visualization, and cloud service needs of the university's research community;
• Foster a collaborative and service-oriented culture that promotes technical excellence, innovation, accountability, and continuous improvement;
• Monitor team workload and operational effectiveness to ensure timely delivery of services and support; and
• Conduct performance evaluations, identify professional development opportunities, and mentor staff to enhance technical capabilities and service delivery.

Research Infrastructure, Architecture, Operations, and Service Delivery

• Lead the design, deployment, operation, and continual improvement of research computing infrastructure and associated services;
• Oversee the lifecycle management of high-performance computing (HPC) resources, research storage platforms, GPU-enabled computing systems, visualization technologies, and OpenStack-based private cloud environments;
• Ensure research computing services are secure, reliable, scalable, and capable of supporting diverse computational and data-intensive research workloads;
• Coordinate maintenance activities, system upgrades, capacity planning efforts, and technology refresh