Manager, Repair Ops

Otis Elevator Co.; Seattle (WA); On-site; USD 118,000 - 145,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Job summary

Otis Elevator Company is seeking a highly motivated Repair Superintendent to drive productivity and performance of repair projects for the Seattle branch. The role oversees field operations, customer satisfaction, and overall business management.

On a typical day you will lead field operations for elevator repair and upgrades, manage sold open orders and margins, forecast labor and schedule to meet deadlines, coordinate materials, and maintain strong relationships with customers and colleagues.

Qualifications

• 5+ years in elevator industry or field leadership in a similar industry.
• Strong written and verbal communication for internal/external customers.
• Self-motivated with ability to manage multiple projects.
• Comfortable in a technical environment using Microsoft software.
• Strong leadership and time management skills.

Responsibilities

• Lead field operations for elevator repair and upgrades.
• Direct field operations for non-contract repairs and hydraulic modernization.
• Manage sold open order projects and protect margin.
• Generate field leads and support service sales.
• Meet deadlines and financial targets including profit and working capital.
• Conduct field safety training and audits.
• Coordinate material deliveries and issue purchase orders.
• Forecast labor resources and schedule for project completion.
• Develop relationships with customers and teams.
• Analyze situations and develop contingency estimates.

Skills

Elevator industry experience

Field operations leadership

Communication skills

Project management

Time management

Self-motivation

Tools

Microsoft Office

Job description

Location: OT372: SS - SEATTLE, WA 3315 South 116th Street #149, Seattle, WA, 98168 USA

Date Posted: 2026-08-12

Country: United States of America

Location: OT372: SS - SEATTLE, WA 3315 South 116th Street #149, Seattle, WA, 98168 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is searching for a highly motivated Repair Superintendent to drive productivity and the performance of Repair projects for the branch and customers in the New York territory. The Repair Superintendent will be responsible for the Repair business, including field operations, customer satisfaction, and overall general business management.

On a typical day you will:

• Lead the performance of field operations for all elevator repair and upgrades
• Lead and direct the field operations for a large volume of non-contract repair and hydraulic elevator modernization
• Manage sold open order projects and exceed open order margin objectives
• Generate field leads and assist our service sales representatives in selling open order
• Meet project deadlines and all financial performance targets including profit and working capital
• Conduct field education training ensuring that we create and maintain a safe working environment
• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Coordinate all material deliveries and issuing purchase orders
• Develop and maintain professional and productive relationships with co-workers, field employees, clients and others in contact with the job.
• Forecast and schedule labor resources ensuring successful project completion, maintaining customer quality assurance, and improving efficiencies.
• Accurately analyze situations and assist in developing contingencies for estimates

What you will need to be successful:

• 5+ years of elevator industry experience or experience leading field level associates/technicians in a similar industry highly preferred
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills and goal-orientated with strong time management and organizational skills

What’s In It For Me / Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

Work Authorization:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Salary Transparency:

The salary range for this role is $118,000-$145,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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