Modernization & Repair Superintendent

Otis Elevator Co.; Monrovia (CA); On-site; USD 131,000 - 160,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage

Paid vacation

Company holidays

Sick leave

Life insurance

Voluntary benefits

Parental leave

Tuition reimbursement

Performance bonus

Job summary

Otis Elevator Company is seeking a Modernization and Repair Supervisor in California to lead field operations, manage schedules, and drive safety for modernization projects. You will oversee field staff, training, and interactions with customers to ensure high-quality results.

The role requires elevator-industry experience, strong leadership, and proficient use of Microsoft tools. A high school diploma is required; a bachelor's degree is preferred.

Qualifications

• Elevator industry experience or leadership of field technicians.
• Strong written and verbal communication.
• Ability to manage multiple projects and responsibilities.
• Proficiency with Microsoft-based software.

Responsibilities

• Lead field operations for service/maintenance projects.
• Maintain project schedules and deadlines.
• Develop action plans to improve safety and reduce callbacks.
• Generate field leads and assist sales in upgrades/repairs.
• Recommend changes in maintenance documentation and processes.
• Set budgets for material and labor within Otis guidelines.
• Conduct field safety training and audits.
• Coordinate material deliveries and purchase orders.
• Forecast and schedule labor resources; improve efficiency.
• Build professional relationships with customers and team members.

Skills

Elevator industry experience

Leadership

Project management

Safety compliance

Communication skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

MS Project

Job description

Location:

OT701: SAZ, Urban Service CA 136 W Walnut Ave, Monrovia, CA, 91016 USA

Date Posted:

2026-09-08

Country:

United States of America

Location:

OT701: SAZ, Urban Service CA 136 W Walnut Ave, Monrovia, CA, 91016 USA

Urban Elevator Services (UES) California is searching for a highly motivated Modernization and Repair Supervisor to drive productivity and the performance of modernization projects for the branch and customers. This individual will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.

On a typical day you will:

• Lead the performance of field operations for all service/maintenance projects
• Maintain project schedules and ensure deadlines are met
• Develop action plans to address deficiencies regarding safety, callback rates, and technical support
• Generate field leads and assist service sales representatives in selling upgrades and repairs
• Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
• Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
• Conduct field education training ensuring that we create and maintain a safe working environment
• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Coordinate all material deliveries and issuing purchase orders
• Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies
• Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job

What you will need to be successful:

• Elevator industry experience or experience leading field level associates/technicians in a similar industry preferred
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills and goal-oriented with strong time management and organizational skills
• High school diploma or equivalent required; bachelor’s degree preferred

What we offer:

• The chance to work for an industry-leading brand with an historic legacy
• A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

The salary range for this role is $130,500-$159,500. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Urban Elevator Services California is an independent elevator company acquired by Otis Elevator Company in 2025. Our business objective is to be recognized as the premier regional, and more specifically, local elevator maintenance, repair and modernization company. We offer quality maintenance, repair and modernization services for all types of vertical transportation systems regardless of the original manufacturer. Urban maintains the same core values of people, safety, quality, and integrity. So just imagine where we can take you!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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