Manager, Relationship Managers (SMB)

Intercom; San Francisco (CA); On-site; USD 275,000 - 320,000; Full time

Benefits offered by this job

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Flexible paid time off policy

Paid Parental Leave Program

In-office bicycle storage

Job summary

Intercom is seeking a sales leader to build and scale a team of Small Business / Scale Relationship Managers. You’ll be responsible for driving performance, coaching early-career sellers, and expanding our customer base while ensuring the effective use of AI technologies.

This role requires a passion for technology and coaching, with a strong focus on achieving both immediate and long-term goals. The position comes with comprehensive benefits and a competitive salary structure.

Qualifications

• 2 years of sales management experience required.
• Experience in a quota-carrying SaaS sales environment.
• Strong coaching and talent development skills.

Responsibilities

• Lead and develop a team of Small Business / Scale Relationship Managers.
• Own the team’s revenue number and establish strong forecasting discipline.
• Coach reps to sell AI-powered capabilities and value.

Skills

Sales Management experience

Experience selling SaaS solutions

Strong coaching skills

Ability to forecast and inspect deals

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest‑performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always‑on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end‑to‑end across every channel, with minimal set‑up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What’s the opportunity?

Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI‑driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

We’re looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early‑career sales talent, instilling strong sales rigor, and leading teams through periods of product and go‑to‑market evolution.

You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer.

What will I be doing?

Lead and develop an AI‑fluent RM team

• Hire, onboard, and coach Relationship Managers across the Small Business / Scale segment
• Develop reps into strong consultative sellers who can confidently position AI‑powered capabilities
• Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
• Inspire high standards of performance, accountability, and customer focus

Own the business and deliver results

• Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation
• Establish strong forecasting discipline, deal inspection, and operational rigor at scale
• Ensure consistent CRM hygiene and adherence to sales process and methodology
• Balance near‑term execution with long‑term team development and business health

Enable modern, value‑based and technical selling

• Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin
• Help the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements
• Partner with Enablement and Product to translate evolving AI capabilities into clear customer‑facing narratives
• Raise the bar on technical credibility and commercial rigor across the team

Partner cross‑functionally and shape the org

• Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI‑driven GTM changes
• Surface customer insights related to AI adoption, objections, and success patterns
• Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves

What skills do I need?

Required

• 2 years Sales Management experience
• Experience selling SaaS solutions in a quota‑carrying environment
• Experience managing and developing revenue‑owning individual contributors
• Strong coaching and talent development skills, particularly with early‑career sellers
• Demonstrated ability to forecast, inspect deals, and operate with rigor at scale
• Comfort leading teams through change in a fast‑moving environment

Nice to have

• Experience in Small Business, Scale, or Commercial sales motions
• Exposure to selling technical or AI‑enabled products
• Familiarity with structured sales methodologies (e.g., MEDDPICC, Command of the Message)
• Experience helping customers adopt new technology
• Enjoy building and scaling teams while maintaining high standards
• Are excited about AI and motivated to help others understand its real‑world value
• Balance empathy with accountability and operational discipline
• Translate complexity into clarity for customers and internal partners
• Like partnering cross‑functionally to improve how the business sells and serves customers

Benefits

We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us.

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews—great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• In‑office bicycle storage
• Fun events for employees, friends, and family!

The OTE range for candidates within the SF Area is $275,000 - $320,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Working Environment

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

EEO Statement

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.