Manager, Account Executives (MidMarket)

Intercom; Chicago (IL); On-site; USD 233,505 - 314,438; Full time

Benefits offered by this job

Competitive salary and equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews

Flexible paid time off policy

Paid Parental Leave Program

In-office bicycle storage

Fun events for employees and families

Access to AI tools for experimentation

Job summary

Intercom is seeking a Sales Leader based in Chicago to lead a team of Account Executives focused on driving new business revenue in North America. This role involves developing sales strategies, managing team performance, and collaborating across departments to enhance customer experiences.

The ideal candidate will have a solid background in sales leadership, with 5+ years of experience in quota-carrying roles and a demonstrated ability to develop talent and execute strategic initiatives.

This is a hybrid position requiring at least three days a week in the office, fostering collaboration while allowing flexibility.

Qualifications

• 5+ years in a quota-carrying new business role with proven success.
• Experience in complex and strategic deals.
• 3+ years management experience.

Responsibilities

• Define and execute sales strategies for North American mid-market.
• Track team performance using CRM and reporting dashboards.
• Collaborate with marketing and customer success for seamless experiences.

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What’s the opportunity?

The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.

We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross‑functionally to build efficient and customer‑centric sales processes. This leader will also play a critical role in developing and executing our value‑led sales strategy.

For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI‑first customer support space.

What will I be doing?

• Sales Strategy Execution: Work with senior leadership to define and implement effective sales strategies for the North American mid‑market segment. Oversee the development of sales plans and tactics that align with company goals and regional market dynamics. Monitor the pipeline of opportunities to ensure timely and effective follow‑ups, deal closures, and revenue growth.
• Performance Management: Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team. Track individual and team performance using CRM tools and reporting dashboards. Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue.
• Cross‑Functional Collaboration: Partner with marketing, product, and customer success teams to develop tailored go‑to‑market strategies and ensure seamless customer experiences. Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.
• Customer Focus: Maintain a strong understanding of customer needs and market trends to support the team in closing deals. Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.
• Reporting & Analytics: Regularly report on team performance, sales pipeline, and market conditions to senior management. Provide data‑driven recommendations to improve sales performance and achieve growth targets.

What skills do I need?

• 5+ years in a quota‑carrying new business IC role with proven success
• Experience working on complex and strategic deals (involving procurement, legal, security)
• 3+ years management experience
• Previous experience building and executing on outbound sales motions
• Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus
• Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
• Proven experience–and passion for–teaching and developing top talent
• Experience developing GTM strategy, building, and executing operational plans
• A builder of businesses, with the ability to attract and develop the best talent in the industry
• Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
• Adaptive, with the ability to balance short term and long term priorities

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews – great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• In‑office bicycle storage
• Fun events for employees, friends, and family!
• Unlimited access to Claude Code and best‑in‑class AI tools; experimentation & building is encouraged & celebrated

The OTE range for this role is targeted at $233,505 - $314,438 for the Greater Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Proof of eligibility to work in the United States is required.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

If you are authorized to work in the United States, Fin sponsors immigration for some roles, so we encourage you to still apply if you require sponsorship.