Manager, Registration

Mercy Cedar Rapids; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization in Cedar Rapids is seeking a qualified individual to manage staffing, budgets, and operational effectiveness in their department. The ideal candidate will have strong communication and organizational skills, with a Bachelor's degree and significant supervisory experience. Join a community-focused team that values diversity and continuous improvement.

Qualifications

• Minimum five years billing experience.
• Minimum three years supervisory experience.

Responsibilities

• Manages staffing levels, schedules, and employee relations.
• Evaluates programs for operational effectiveness.
• Develops departmental goals and budgets.

Skills

Communication

Interpersonal Skills

Organizational Skills

Critical Thinking

Attention to Detail

Judgment

Flexibility

Dependability

Independence

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Work Shift

Evening/Night

Scheduled Weekly Hours

40

Summary

Job Description

• Job Duties
  • Identifies future department needs, new technologies, and products for applicability and makes recommendations for the integration/utilization of existing systems in conjunction with Technology Services.
  • Manages staffing levels, schedules, employee relations, discipline, and performance evaluations; conducts staff meetings; develops and maintains accurate job descriptions and performance standards; and fills in last minute if no coverage is found.
  • Inputs and monitors employee time and attendance, staff scheduling, education, and labor productivity in Workday.
  • Evaluates programs for operational effectiveness and implements improvements.
  • Provides input to the Senior Director on customer requests' feasibility and cost, analyzing alternative solutions.
  • Reviews invoices and consults with vendors to optimize communication and operations.
  • Establishes and implements departmental goals, policies, and procedures within financial guidelines.
  • Develops the annual capital equipment budget and contributes to other departmental budgets, managing variances.
  • Supervises quality and training programs.
  • Measures, analyzes, and manages process performance, adjusting standards to optimize effectiveness.
  • Guides the development and maintenance of information privacy policies.
  • Participates in planning to ensure patient access and scheduling services are appropriate and available.
  • Maintains current policies and educates staff on insurance procedures and financial aid processes.

Follows safety guidelines, reports unsafe conditions, and responds to incidents promptly.

Department Specific Duties

• N/A

Knowledge, Skills, and Abilities

• Proficient in Microsoft Office and basic office equipment.
• Excellent communication, interpersonal, and organizational skills.
• Critical thinking, attention to detail, and good judgment.
• Handles confidential information with discretion.
• Willingness to learn and upgrade skills.
• Flexible, dependable, and able to work independently.
• Promotes a culture of cooperation and continuous improvement.

Professional Experience

• Minimum five years billing experience.
• Minimum three years supervisory experience.

Education

• Bachelor's Degree required.

Licensure, Certification, Registration

• Preferred: Healthcare Financial Management Association, American Association of Healthcare Administrative Management, or Electronic Privacy Information Center certifications.

Pay Rate Type

Salary

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer, valuing diversity, equity, and inclusion, and evaluates all applicants without discrimination based on protected characteristics.