Manager Real Estate

American Automobile Association; Bancroft (CA); On-site; USD 159,000 - 199,000; Full time

Benefits offered by this job

401k Matching

Medical/Dental/Vision

Paid Holidays

Paid Time Off (Volunteer)

Tuition Reimbursement

Onsite Walnut Creek

Job summary

American Automobile Association (AAA) Walnut Creek is seeking a Manager, Real Estate to lead Corporate Real Estate Management, developing and implementing facility management programs for a multi-site portfolio while partnering with business leaders.

You will oversee budgets, vendor contracts, space planning, and operations, driving efficiency and member-focused service in a fast-paced onsite environment, collaborating across departments to deliver exceptional facilities support.

Qualifications

• Bachelor's degree required; 8+ years in facilities management.
• Experience managing retail branch networks and corporate facilities.
• Strong financial and budgeting abilities.
• Excellent leadership and communication skills.

Responsibilities

• Develop and implement facilities management plans aligned to business goals.
• Lead and develop the facilities management team.
• Oversee vendor contracts and service levels.
• Manage budgets and cost controls for multiple locations.
• Ensure safety, operations, and quality across facilities.

Skills

Facilities Management

Vendor Management

Budgeting

Contract Management

Leadership

Communication

Project Management

Strategic Planning

Facilities Finance

Education

Bachelor's Degree in Business, Facilities Management, or related field

Tools

MS Word

MS Excel

MS PowerPoint

MS Access

Job description

Why Work For Us?Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay periodBenefits – Medical, Dental, Vision, wellness program and more!Paid HolidaysPaid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.Collaborative Environment – AAA will value your contribution to providing exceptional service to our membersFree AAA Classic MembershipAAA Product DiscountsTuition Reimbursement Program.At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.NOTE: This role is ONSITE fulltime and requires 5 days a week in our Walnut Creek Office.Job Summary: Manager, Real EstateAs a member of our Corporate Real Estate Management (CREM) team, you’ll ensure our operational excellence for our organization and our Members. You’ll discover the perfect mix of challenge and satisfaction in our dynamic environment, where you’ll find innovation and creativity to drive our Member-focused evolution. Within our transparent and interdependent culture, you’ll perform cross-functionally, be a part of the conversation, and be encouraged to take risks that can make us more effective, efficient, and empowered. This position requires a deep understanding of the company’s business initiatives. You will use that knowledge to develop and implement facility management and workplace policies, procedures, and programs for a dynamic, multi-site organization. This position will require you to engage fully, communicate openly and forge close working relationships throughout our department and company. You will be responsible to prioritize and manage multiple tasks and responsibilities in a fast-paced, high-energy environment.ESSENTIAL FUNCTIONSDevelop and implement Facilities Management plans, partnering with peer leaders, to align with business initiatives.Manage facilities costs while maintaining service levels by analyzing the value of the service provided, renegotiating vendor contracts where appropriate, and ensuring that staffing is at cost effective levels by developing metrics to understand when additions or reductions are required.Hire, manage, supervise and provide collaborative leadership to the Facilities Management team, which team is responsible for assuring quality experiences of Members/customers/employees through the appearance, operations and quality of AAA facilities.Manage the full range of services, and related contractual relationships, required to improve and maintain AAA facilities, including janitorial, security, repair and maintenance, landscaping, infrastructure projects, and others.Develop, maintain and manage Facilities Management policies and procedures for all Facilities Management functions.Develop, maintain and manage operational standards for Facilities Management team members relative to performance of responsibilities, including site inspections, authorization protocols, quality standards, bidding requirements, vendor management and others.Develop, maintain and manage services standards, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for all third-party providers of products and/or services (Vendors).Ensure that the Facilities Management activities support overall business goals while meeting the needs and objectives of business units and functions.FinancialDrive disciplined business practices to assure the right facilities management decisions are made to improve AAA’s real estate portfolio financial and operational performance.Provide detailed annual operating budgets for all locations in AAA NCNU’s real estate portfolio.Deliver comprehensive infrastructure project budgets; monitor and manage actual costs to keep projects on track with established budgets.Receive, review, code and sign Vendor purchase orders and invoices, using AAA corporate processes.Create cost analyses, establish expense-tracking systems, and execute cost reduction and containment.Deliver comprehensive project budgets; monitor and manage actual costs to keep projects on track with established budgets.Assist in the development of AAA’s internal skills and resources to better perform financial management of Facilities Management activities.AdministrationManage and direct the day-to-day work of Facilities Management team members and functions.Create Standard Operating Procedures (SOPs) and other documentation for operation of the portfolio.Prepare and administer Request for Proposal (RFP) packages for vendor services.Maintain accurate and current records relating to Facilities Management activities, projects, contacts, etc.Generate regular weekly, monthly and ad hoc reports relative to Facilities Management activities.Confirm that work by Facilities Management team members and Vendors is performed satisfactorily and corrected where deficiencies occur.Guide development of space program plans, soliciting input from department leaders and user groups. Focus on effective space management and flexibility in configurations.Relationship ManagementServe as the primary facilities management interface with all AAA employees for day-to-day facilities operations, with positive and prompt responses to employee needs.Liaise as the CREM point of contact for interaction with AAA corporate business heads relative to their facility-based needs.Actively interface with the VP, CREM and department peers and serve as a key member of the CREM leadership team to assure all CREM projects and activities include quality Facilities Management input and consideration.KNOWLEDGE AND SKILLSDetailed knowledge of facilities management best practices, vendor management, contract management, facilities finance operations, budgeting, and relationship management.Detailed knowledge of, and experience with, contracts, including knowledge of leases and facilities related agreements.Demonstrated ability to effectively manage a facilities management department, including proven vision, leadership and critical thinking skills to bring creative solutionsAnalytical and financial skills necessary to develop and comprehend strategic plans and budgets.Experience in preparing and managing operational and capital budgets.Ability to simultaneously manage a large number of extremely complex projects on very tight timetables.Ability to manage through ambiguity and build a strong internal network.Proficient with MS Word, MS Excel, MS Power Point and MS Access (or a similar database application)Refined interpersonal skills and demonstrated service orientation.Detail-oriented with solid problem-solving skills.Results-oriented with a desire to learn and support new technologies and processes.Effective organizational skills with ability to set priorities manage multiple projects and meet deadlines.Ability to effectively interface with all departments of the company in a highly professional manner.Strong communication skills, both written and oral.Business Acumen and Fiscal Responsibility (Proficient)Communication (Proficient)Drive and Initiative (Proficient)Interpersonal Savvy (Proficient)Negotiating (Proficient)People Development (Proficient)Managing & Measuring Work (Proficient)EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSESMinimum QualificationsBachelor's Degree in Business, Facilities Management, or related field.8 years of experience in facilities management and hands-on experience in managing retail branch networks, corporate facilities and outsourced service providers.5 years of Manager experience.Valid Driver’s LicensePreferred QualificationsMCR (Master of Corporate Real Estate), CFM (Certified Facility Manager), or LEED AP / WELL AP credentials and certifications.We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $158,958 - Mid: $198,697#LI-VB1#VIC_RXWe target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $158,958.00 - Mid: $198,697.00-