Rail Bike Lead Seasonal

Granite State Scenic Railway; Laconia (NH); On-site; USD 28,000 - 36,000; Full time

Job summary

Granite State Scenic Railway (WMSR) in Laconia, NH 03246, USA is seeking a Lead Rail Bike Guide / Supervisor for the April–December season. This hands-on leadership role monitors daily rail bike operations, supervises Rail Bike Guides, and upholds safety and guest service excellence.

Two Lead Supervisors share leadership coverage for seven days per week. The position requires weekend availability, the ability to conduct daily safety meetings, and collaboration with train operations during

Qualifications

• Must have good verbal communication skills and be able to give direction to staff.
• Must be able to operate a cash register, give correct change and operate our ticket computer system.
• Must be very organized and details oriented. Knowledge of railroad terms, operations, and standards are necessary. Prior experience in staff management is required.

Responsibilities

• Employee staffing and weekly work scheduling.
• Lift rail bikes when required, to change direction or storage.
• Check crossings weekly.
• Transport money, paper products, merchandise.
• Maintain regular communication with employees via radio or cell phone.
• Make and execute decisions regarding daily operation of the business (safety checks).
• Assign work details and keep the location clean and safe.
• Oversee compliance with safety standards for the operation.

Skills

Verbal communication

Organized and detail-oriented

Staff management

Railroad terminology knowledge

Cash handling

Tools

Cash register

Ticket computer system

Job description

Granite State Scenic Railway - (WMSR)
Laconia, NH 03246, USA

Description

Starting pay $22.00/hr

The Lead Rail Bike Guide / Supervisor is a seasonal leadership position responsible for overseeing daily rail bike operations from April through December. This hands-on
role provides direct supervision and support to Rail Bike Guides while ensuring the highest levels of safety, guest service, and operational excellence.

As a working supervisor, the Lead Rail Bike Guide / Supervisor serves as a role model, problem solver, and safety leader for the operation. This position conducts daily safety
meetings, oversees staff performance, performs rail bike maintenance, and helps ensure a safe and memorable guest experience.

In addition to rail bike responsibilities, the Lead Rail Bike Guide / Supervisor is expected to assist with train operations and other railroad-related duties during periods when rail bike tours are not running. Two Lead Supervisors will share responsibility for providing leadership coverage for a seven-day-per-week operation.

Schedule Requirements Seasonal position operating from April through December.
Starting pay: $22.00 per hour.

Weekend availability is required and is a condition of employment.

• Must be available to work Saturdays, Sundays, holidays, and peak tourism periods.
• Flexible schedule required to support a seven-day-per-week operation.
• Ability to work opening, closing, and extended shifts as operational needs dictate.
• Two Lead Rail Bike Guide / Supervisors will provide leadership coverage for daily operations throughout the operating season.

Key Leadership Expectations

• Be a safety-first leader at all times.
• Conduct and lead daily safety meetings and operational briefings.
• Serve as a role model for professionalism, accountability, and teamwork.
• Act as a problem solver and make sound operational decisions.
• Assist with training, coaching, and developing Rail Bike Guides.
• Perform routine maintenance, inspections, and repairs on rail bikes and equipment.
• Support train operations when rail bike tours are not operating.
• Deliver exceptional customer service while maintaining a safe and efficient operation.
• Promote a positive work environment and uphold all company and safety standards.

Prior Experience/Skills Needed

• Must have good verbal communication skills and be able to give direction to staff.
• Must be able to operate a cash register, give correct change and operate our ticket computer system.
• Must be very organized and details oriented. Knowledge of railroad terms, operations, and standards are necessary. Prior experience in staff management is required.

Overall Job Responsibilities

• Employee staffing and weekly work scheduling
• Lift rail bikes when required, to change direction or storage
• Check crossings weekly
• Transport money, paper products, merchandise
• Maintain constant communication with employees via radio or cell phone
• Make and execute decisions regarding daily operation of the business (perform safety checks)
• Assign work details
• Keep operation location clean and neat
• Oversee the compliance of safety standards for the operation
• Solve employee and customer problems
• Make up daily cash drawers if needed
• Answer phone and take reservations
• Oversee gift display.
• Help out where needed and when needed
• Make necessary repairs on bikes
• All other duties as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.