Manager Quality Engineering

Philip Morris International; Wilson (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

Philip Morris International (PMI) is seeking a senior quality engineer in the United States to uphold standards and drive improvements across on-floor quality activities for Reduced Risk Products.

Responsibilities include investigations, risk assessments, NC-CAPA handling, and cross-functional collaboration to enhance processes and reduce costs while maintaining PMI quality requirements.

Qualifications

• Master’s degree required; 5+ years of quality engineering in tobacco, food, pharma, or FMCG sectors preferred.
• Strong knowledge of manufacturing processes and Quality Management Systems (QMS).
• Proficiency with ISO, GMP, GCP, ICH, and GLP standards; FDA inspection experience is a plus.

Responsibilities

• Uphold PMI standards, legal requirements, EHSS guidelines.
• Provide on-floor quality support for Reduced Risk Products and ensure PMI standards compliance.
• Oversee self-inspection activities using sampling plans, SPC, and digital tools like Zoom QC.
• Support investigations, risk assessments, and root-cause analysis for product/process non-conformities using IOS tools.
• Ensure timely resolution of non-conformities through NC-CAPA processes.
• Develop and review procedures, work instructions, and quality documents.

Skills

Quality engineering

GMP knowledge

ISO standards

MS Office proficiency

Education

Master’s degree in Chemistry, Biological Sciences, Physical Sciences, Engineering, or equivalent experience

Tools

MS Office

Job description

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

Your day-to-day

• Uphold PMI standards, legal requirements, and Environmental, Health, Safety, and Sustainability (EHSS) guidelines.
• Provide on-floor quality support for Reduced Risk Products, ensuring compliance with PMI standards.
• Oversee self-inspection activities using sampling plans, Statistical Process Control (SPC), and digital tools such as Zoom QC.
• Support investigations, risk assessments, and root cause analysis for product and process non-conformities using IOS problem-solving tools.
• Ensure timely resolution of product and material non-conformities through NC-CAPA processes.
• Approve or reject non-conformities and action plans as required.
• Assist in creating and reviewing procedures, work instructions, and quality documents.
• Provide recommendations that support performance objectives and continuous improvement.
• Develop and implement quality improvement initiatives using IOS tools to improve quality, reduce costs, and enhance processes.
• Monitor LOGD costs for semi-finished and finished goods, ensuring timely screening, decisions, and cost booking.
• Resolve critical consumer complaints with a focus on customer satisfaction and process impact assessment.
• Lead and develop a skilled, motivated team aligned with PMI's leadership model.
• Develop qualification matrices and training pathways for all roles.
• Facilitate collaboration across Quality Systems and cross-functional teams to enhance organizational effectiveness.

Who We’re Looking For

• Master’s degree in Chemistry, Biological Sciences, Physical Sciences, Engineering, or equivalent experience.
• 5+ years of quality engineering experience in tobacco, food, pharmaceutical, or similar FMCG industries.
• Strong knowledge of manufacturing processes and Quality Management Systems (QMS).
• Proficiency in ISO, GMP, GCP, ICH, and GLP standards.
• Advanced IT skills, particularly MS Office; FDA inspection experience is a plus.

Annual Base Salary Range: $120,000 - $150,000

Philip Morris International Inc.'s U.S. businesses are invested in America's future and advancing a smoke-free nation. The businesses are committed to providing the approximately 25 million legal-age consumers who smoke cigarettes with better, smoke-free alternatives and to ensuring the products are marketed responsibly. From PMI's global headquarters in Stamford, CT, and other locations nationwide, PMI U.S. contributes leadership, jobs, investment, and innovation in the U.S. The U.S. businesses employ more than 3,000 people across America and operate product manufacturing facilities. For more information, please visit www.uspmi.com. Philip Morris International (PMI) is an Equal Opportunity Employer.

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