Manager, Quality Engineering

PSECU; Harrisburg (Dauphin County); Hybrid; USD 120,000 - 170,000; Full time

Job summary

PSECU is seeking a Quality Engineering Manager to lead quality assurance across software development and enterprise technology. You will build a high-performing QA team, set testing standards, advance automation, and ensure reliable, secure solutions that serve members.

Collaborating with Product, Development, Architecture, and vendors, you will embed quality throughout the lifecycle and drive release readiness for complex initiatives in a hybrid in-person/remote setup with substantial onsite

Qualifications

• Bachelor's degree in CS, Engineering, IS or IT required.
• 5+ years in software quality assurance or testing leadership.
• Experience implementing test automation at scale.
• Experience in financial services or regulated industries.
• Experience leading QA for enterprise software initiatives.

Responsibilities

• Lead and develop the QA function, including coaching and performance management.
• Develop and execute QA strategy and roadmap with governance processes.
• Oversee testing for internal apps, APIs, and enterprise systems.
• Coordinate testing with vendors and third-party services.
• Define and monitor quality metrics, dashboards, and reporting.
• Drive automation initiatives and improve delivery outcomes.
• Perform other duties as assigned.

Skills

People leadership

Quality assurance

Test automation

Quality metrics

Release readiness

Data-driven decisions

Cross-functional collaboration

Education

Bachelors: Computer Science

Bachelors: Engineering

Bachelors: Information Systems

Bachelors: Information Technology

Job description

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The Quality Engineering Manager leads the strategy, execution, and continuous improvement of quality assurance practices across software development initiatives and enterprise technology solutions. This role is responsible for building and developing a high-performing QA team, establishing testing standards, advancing test automation, and ensuring the delivery of reliable, secure, and high-quality solutions.

The Quality Engineering Manager partners closely with Product, Development, Architecture, business stakeholders, and third-party vendors to embed quality throughout the technology lifecycle, manage quality risks, and support successful product releases and system updates that deliver exceptional member experiences.

This position is accountable for quality strategy, testing effectiveness, quality metrics, automation maturity, roadmap execution, release readiness, and the successful coordination of testing activities for both internally developed systems and third-party technology solutions.

Schedule: Monday - Friday, flexible within 8:00am -5:00pm. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 60% (Tue, Wed ,Thur) or as needed.

In this position, you will

• Lead and develop the Quality Assurance function, including team leadership, performance management, workforce planning, coaching, and professional development.
• Develop, maintain, and execute the Quality Assurance strategy and roadmap, establishing standards, governance, processes, and continuous improvement initiatives that align with organizational goals.
• Oversee testing and quality activities for internally developed applications, digital platforms, APIs, and enterprise systems, including test planning, execution, defect management, quality risk mitigation, and release readiness. When business priorities, staffing levels, or critical initiatives require, actively participate in testing activities to support successful delivery outcomes
• Partner with business units and third-party vendors to coordinate and support testing efforts for software implementations, upgrades, maintenance releases, and other technology changes to ensure business requirements and quality expectations are met.
• Define, implement, and manage quality metrics, dashboards, and reporting, using data-driven insights to measure testing effectiveness, product quality, automation maturity, defect trends, release readiness, and continuous improvement opportunities.
• Drive quality engineering and test automation initiatives while collaborating with Product, Development, Architecture, Security, and business stakeholders to improve delivery outcomes and ensure solutions meet business, technical, regulatory, accessibility, and member experience requirements.
• Other duties as assigned.

Qualifications

• Bachelors: Computer Science (Required)
• Bachelors: Engineering (Required)
• Bachelors: Information Systems (Required)
• Bachelors: Information Technology (Required)

• 3+ years of people leadership experience, including coaching, performance management, and team development
• Required 5+ years of progressive experience in software quality assurance, quality engineering, or testing leadership roles
• Required Any equivalent combination of experience and education.
• Required Experience implementing test automation at scale
• Required Experience in financial services, credit unions, or other regulated industries
• Not Required Experience leading QA modernization or quality transformation initiatives
• Required Experience leading quality assurance efforts for complex technology initiatives and enterprise software implementations
• Required Experience supporting testing activities for third-party software implementations and vendor-managed applications
• Not Required Experience with Azure DevOps, test management platforms, and quality reporting tools
• Not Required Knowledge of accessibility, security, and performance testing practices
• Required