Customer Field Quality Manager

C01 Carrier Corporation; Charlotte (NC); On-site; USD 96,000 - 192,000; Full time

Job summary

Carrier Global Corporation in Charlotte, NC seeks a Customer Field Quality Manager to drive field quality, capture VOC insights, and coordinate cross‑functional actions with Service, Engineering, Manufacturing, and Quality teams. You will translate field feedback into improvement opportunities and support post‑sales engineering activities.

The role requires travel up to 30% and involves leading investigations, executive escalations, and field reporting to strengthen the factory‑to‑field feedback

Qualifications

• 7+ years experience with commercial HVAC with a HS diploma or GED.
• 5+ years experience with Microsoft Office applications.
• 5+ years experience in data analytics.
• Ability to travel up to 30% (domestic and international).

Responsibilities

• Act as the Voice of Customer (VOC) liaison; capture field issues and pain points.
• Translate field feedback into improvement opportunities for Engineering, Manufacturing, Quality and Supply Chain.
• Support post-sales Engineering activities and participate in service bulletins and campaigns.
• Investigate and communicate field quality issues; drive performance improvement initiatives.
• Lead or support cross-functional escalation discussions with executive teams.
• Observe startups, troubleshoot issues, and develop jobsite reporting skills.
• Build product expertise in Heavy Applied platforms, warranty systems, dashboards and field reporting tools.
• Identify patterns and trends across field issues; strengthen factory-to-field feedback loop.

Skills

VOC liaison

Communication skills

Presentation skills

Education

Bachelor's degree in Engineering

High school diploma or GED

Tools

Microsoft Office

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

The Customer Field Quality Manager provides technical and quality support for customer and jobsite issues, helping drive timely resolution of equipment concerns and critical escalations. The role documents field findings, coordinate cross-functional corrective actions, and strengthen the feedback loop between customers, Service, Engineering, Manufacturing, and Quality.

Job Description

• Act as the Voice of Customer (VOC) liaison Capture recurring field issues, startup challenges, and customer pain points.
• Translate field feedback into improvement opportunities for Engineering, Manufacturing, Quality, and Supply Chain.
• Support post-sales Engineering activities Participate in Technical Service Bulletins, Field Campaigns, Safety Campaigns, and other post-sales customer support activities.
• Support investigation and communication of field quality issues.
• Drive Performance Improvement initiatives Lead or support Performance Improvement Team discussions.
• Identify systemic issues impacting flawless startup and field performance of Heavy Applied equipment.
• Field Engagement and Jobsite Support Observe startups, troubleshoot issues, document findings, and develop jobsite reporting skills.
• Build Technical and Product Expertise Learn Heavy Applied product platforms, startup processes, warranty systems, dashboards, and field reporting tools.
• Develop expertise in identifying patterns and trends across field issues.
• Training and Knowledge Development Support Strategic Customer Escalations Participate in executive-level and critical customer escalations where deeper technical expertise is needed and serve as a higher-level escalation resource when routine service channels cannot resolve an issue.
• Strengthen Factory-to-Field Feedback Loop Maintain close interaction with manufacturing and product engineering teams.

Required Qualifications

• High school diploma or GED with 7+ years of experience working with commercial HVAC OR Bachelor’s degree in Engineering with 5+ years of experience working with commercial HVAC
• 5+ years experience working with Microsoft office applications
• 5+ years experience in data analytics
• Ability to travel up to 30% of the time (domestic and international)

Preferred Qualifications

• Experience working with HVAC/refrigeration systems
• Strong communication & presentation skills
• Ability to read and interpret electrical diagrams

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 9 October 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice. Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Company Culture and Future Vision

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.