Quality Manager

C01 Carrier Corporation; Village of East Syracuse (NY); On-site; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Disability benefits

Life insurance

Tax-advantaged accounts

Tuition assistance

Job summary

Carrier Global Corporation seeks a Quality Manager to provide post-sale technical and customer support for air cooled chillers and split systems. You will engage with customers, field service, engineering, and warranty teams to triage issues, support startup, and document product concerns.

Reporting to the Quality Director, this role develops technical knowledge, supports cross-functional resolution, and helps drive continuous improvement through detailed field reports and training participation.

Qualifications

• High school diploma or GED with 7+ years of experience working with air cooled chillers and split systems.
• Bachelor’s degree in Engineering with 5+ years of experience working with air cooled chillers and split systems.
• 5+ years experience working with Microsoft Office applications.
• 5+ years experience in data analytics.
• Ability to travel up to 30% of the time (domestic and international)

Responsibilities

• Provide post-sale technical support for Commercial HVAC customers, field service teams, sales teams, and internal stakeholders.
• Document support requests, technical findings, and recommended follow‑up actions in a clear and timely manner.
• Support field issue triage and escalation under the direction of quality and service leadership.
• Collect relevant jobsite details, product information, operating conditions, photos, service history, and customer feedback needed to evaluate concerns.
• Help determine whether issues require additional support from Engineering, Manufacturing, Quality, Warranty, Product Management, or Field Service.
• Assist with startup and jobsite support activities for Commercial HVAC equipment.
• Observe startups, support troubleshooting activities, verify available technical information, and summarize findings for review.
• Develop jobsite reports that clearly communicate field conditions, issue drivers, corrective actions, and lessons learned.
• Support warranty‑related investigations and field quality improvement activities.
• Review field concerns, warranty trends, service documentation, and returned‑part information to help identify recurring issues.
• Provide factual summaries that support corrective action reviews, customer quality discussions, and continuous improvement efforts.
• Build technical knowledge of Carrier Commercial HVAC products, applications, and support systems.
• Develop working knowledge of Heavy Applied product platforms, controls, startup processes, warranty systems, dashboards, and field reporting tools.
• Participate in product, quality, service, and technical training to strengthen troubleshooting and customer support capability.
• Communicate field learnings and customer feedback to the appropriate internal teams.
• Share trends, lessons learned, and improvement opportunities with Quality, Engineering, Manufacturing, Supplier Quality, Warranty, and Service teams.
• Help strengthen the factory‑to‑field feedback loop by ensuring field concerns are accurately captured and routed for review.

Skills

Data analytics

Education

High school diploma or GED

Bachelor’s degree in Engineering

Tools

Microsoft Office

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

Carrier seeks a Quality Manager to provide post-sale technical and customer support for air cooled chillers and split systems after order release, shipment, installation, startup, and early field operation. Reporting to the Quality Director, this role will assist with customer inquiries, field issue triage, startup support, warranty-related investigations, and documentation of product and application concerns. The position is intended for a developing engineer who can build technical knowledge, support cross-functional issue resolution, and help strengthen the connection between customers, field service, engineering, manufacturing, warranty, and quality teams.

Job Description

Provide post-sale technical support for Commercial HVAC customers, field service teams, sales teams, and internal stakeholders. Assist with customer and field inquiries related to installation, startup, operation, troubleshooting, and early-life product performance. Document support requests, technical findings, and recommended follow‑up actions in a clear and timely manner. Support field issue triage and escalation under the direction of quality and service leadership. Collect relevant jobsite details, product information, operating conditions, photos, service history, and customer feedback needed to evaluate concerns. Help determine whether issues require additional support from Engineering, Manufacturing, Quality, Warranty, Product Management, or Field Service. Assist with startup and jobsite support activities for Commercial HVAC equipment. Observe startups, support troubleshooting activities, verify available technical information, and summarize findings for review. Develop jobsite reports that clearly communicate field conditions, issue drivers, corrective actions, and lessons learned. Support warranty‑related investigations and field quality improvement activities. Review field concerns, warranty trends, service documentation, and returned‑part information to help identify recurring issues. Provide factual summaries that support corrective action reviews, customer quality discussions, and continuous improvement efforts. Build technical knowledge of Carrier Commercial HVAC products, applications, and support systems. Develop working knowledge of Heavy Applied product platforms, controls, startup processes, warranty systems, dashboards, and field reporting tools. Participate in product, quality, service, and technical training to strengthen troubleshooting and customer support capability. Communicate field learnings and customer feedback to the appropriate internal teams. Share trends, lessons learned, and improvement opportunities with Quality, Engineering, Manufacturing, Supplier Quality, Warranty, and Service teams. Help strengthen the factory‑to‑field feedback loop by ensuring field concerns are accurately captured and routed for review.

Required Qualifications

• High school diploma or GED with 7+ years of experience working with air cooled chillers and split systems
• OR Bachelor’s degree in Engineering with 5+ years of experience working with air cooled chillers and split systems
• 5+ years experience working with Microsoft office applications
• 5+ years experience in data analytics
• Ability to travel up to 30% of the time (domestic and international)

Preferred Qualifications

• Experience working with HVAC/refrigeration systems
• Strong communication & presentation skills
• Ability to read and interpret electrical diagrams

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.