Manager, Quality

Watts Water; Export (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

Watts in Export, PA is seeking a Quality Assurance and Continuous Improvement leader to guide the QMS, drive quality initiatives, and ensure compliance with ISO 9001 and customer requirements.

Reporting to the Director of Operations, this onsite role supervises 3-4 team members and collaborates with Production to maintain high quality, oversee supplier quality, internal audits, CAPA, and product testing to sustain excellence.

Qualifications

• Bachelor's degree in a related engineering, manufacturing, or business area required.
• 5 to 7 years' experience with Total Quality concepts in a manufacturing environment.

Responsibilities

• Lead and maintain the Quality Business System (QMS) as Management Representative for ISO 9001 and ensure compliance with standards.
• Develop, deploy, and drive quality initiatives that support business goals and customer satisfaction.
• Manage the Internal Audit Program and CAPA System.
• Ensure customers receive high-quality products by maintaining quality metrics, corrective action plans, and overseeing pprovals and verification processes.
• Collaborate with Production Management to ensure in-process quality during manufacturing operations.
• Provide statistical analysis, technical quality support to manufacturing, SBUs, and cross-functional teams.

Skills

Quality management

Leadership

ISO 9001

Continuous improvement

Statistical analysis

Education

Bachelor's degree in engineering/manufacturing/business

Tools

CAPA system

PPAP

Statistical analysis software

MS Excel

Job description

We're Watts. Together, we're reimagining the future of water.We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.

Scope of Position

To provide leadership in Quality Assurance and Continuous Improvement by ensuring that the company meets or exceeds customer requirements by developing, improving and maintaining a consistent methodology for compliance and continuous improvement. Focus areas include the Management of Quality Business System, Production Quality, Supplier Quality, and Continuous Improvement Processes. This position reports to the Director of Operations.

This position is responsible for supervision of the Quality Department (3-4 individuals).

This position reports to Director of Operations. This role is onsite and based in Export, PA.

Primary Job Duties and Responsibilities

• Lead and maintain the Quality Business System (QMS), serving as Management Representative for the ISO 9001 Certification Program and ensuring compliance with corporate requirements, ISO 9001 standards, and other applicable quality standards.
• Develop, deploy, and drive quality initiatives and continuous improvement efforts that support business goals, objectives, operational excellence, and customer satisfaction.
• Manage the Internal Audit Program and Corrective and Preventive Action (CAPA) System.
• Ensure customers receive the highest level of quality by maintaining customer quality metrics, developing and executing corrective action plans, coordinating RCCAs, managing quality communications, and leading the response process for customer quality spills.
• Partner with Production Management to ensure in-process quality requirements are met, and quality standards are maintained throughout manufacturing operations.
• Provide statistical analysis, technical expertise, and quality support to manufacturing operations, Strategic Business Units, and cross‑functional teams.
• Lead and support new product development activities by establishing procedures, identifying critical‑to‑quality requirements, developing sampling and quality plans, supporting certifications, completing stage‑gate requirements, ensuring process adherence, and approving products through launch.
• Coordinate product testing activities and oversee capability studies, equipment installation run‑offs, gage R&R studies, and other validation activities to ensure process and product effectiveness.
• Conduct supplier and customer capability assessments and support supplier development initiatives to ensure compliance with documented quality requirements.
• Manage supplier quality performance through PPAP, SCAR, corrective action, continuous improvement initiatives, and resolution of chronic supplier quality issues.
• Collaborate with suppliers, Materials Management, and internal stakeholders to support quality objectives and supply chain effectiveness.
• Maintain expertise in applicable certifying agency, regulatory, domestic, and international codes and standards affecting company products and operations.
• Coordinate external agency inspections, audits, and certification activities and validate certification testing to ensure compliance with applicable requirements and approvals from governing bodies, including ANSI, CSA, NSF, UL, and other applicable agencies.
• Ensure applicable standards and regulatory requirements are accurately incorporated into product designs and provide quality assurance support to new product development teams.
• Lead In‑Process and Supplier Material Review Board (MRB) meetings and make product quality decisions based on acceptance criteria and product specifications.
• Interact regularly with all departments to establish, maintain, and improve quality standards across the organization.
• Develop, update, review, and administer employee performance plans; perform supervisory responsibilities; and manage the Quality Assurance department budget.
• Champion and model Watts Values, including Integrity, Accountability, Continuous Improvement, and Transparency.
• Assume responsibility for other projects and duties as assigned by Company management.
• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)

Travel Requirements: up to 5%.

Required Qualifications

• Bachelor's degree in a related engineering, manufacturing, or business area required;
• Must have 5 to 7 years' experience with the use and implementation of Total Quality concepts in a manufacturing environment;
• Mus