Manager, Project Support Services

LabConnect; Johnson City (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k match

Health benefits

PTO + holidays

Disability insurance

Life insurance

Volunteer day

Job summary

LabConnect in Johnson City, Tennessee, is seeking a Manager of Project Support Services to oversee the Project Coordinators and assist with planning, implementation and evaluation of the Project Services division. This role may also involve day-to-day oversight of ongoing clinical trial study projects, ensuring deliverables meet client specifications on time and within budget.

The Manager will work closely with Project Managers and cross-functional teams to optimize laboratory operations, data

Qualifications

• Bachelor's degree or equivalent experience in clinical/lab setting.
• Experience in customer service and strong organization and interpersonal skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Serves as first point of contact for management issues related to clinical trials.
• Direct supervision of Project Coordinators and hiring.
• Coordinate with multiple departments and manage client communications.
• Ensure compliance with laboratory policies.
• Develop training materials for investigators and staff.
• Prepare reports and performance metrics.

Skills

Project coordination

Customer service

Organization

Interpersonal skills

Communication

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

MS Project

Excel

Word

PowerPoint

Job description

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

Job Summary

The Manager of Project Support Services is responsible for oversight of the Project Coordinators; and assists with planning, implementation and evaluation of the Project Services division of LabConnect. This position may also perform duties associated with day-to-day oversight of ongoing clinical trial study projects. Working closely with Project Managers, the Manager of Project Support Services will direct activities to meet our client’s specification, and ensure quality deliverables on time and within budget.

Essential Duties And Other Responsibilities

• Serves as first point of contact for management issues related to clinical trials.
• Works closely and in coordination with clinical laboratory management and directors in support of clinical trials.
• Direct supervision of Project Coordinators and their tasks related to clinical trial projects.
• Direct hiring of Project Coordinators.
• Recruit, select, supervise, coach, develop, and retain talented associates.
• Analyze and record personnel and operational data, and write related activity reports.
• Meet with directors and other manager/supervisors to stay informed of changes affecting Project Services.
• Ensures that all laboratory responsibilities outlined within the protocol are carried out in an efficient and professional manner and in compliance with laboratory policies.
• Creates training materials for investigators and internal staff.
• Develops protocol and visit specific requisitions.
• Interfaces with laboratory, customer service, business development, external project management, and information technology and data management personnel.
• Represents LabConnect at client and/or investigator meetings.
• Serves as the primary project contact with Sponsors and Contract Research Organizations to ensure appropriate communication channels are maintained and reporting schedules are adhered to.
• Coordinates specimen transfer and reporting with external referral laboratories.
• Performs other related duties and tasks as necessary or as assigned.

Education/Experience

Bachelor's degree (B.A.) from four-year college or university or three years related clinical or laboratory experience and/or training; or equivalent combination of education and experience. Must be experienced in customer service and possess excellent organization and interpersonal, communication and problem solving skills.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry related to various scientific calculations required for clinical trials.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual must have a working knowledge of Microsoft Office applications including word processing, spreadsheets, PowerPoint, and MS project.

Certificates and Licenses

Certification as an ASCP Medical Technologist and/or Registered Nurse is preferred.

Supervisory Responsibilities

Supervises employees in the Project Management Department. Is responsible for the overall direction, coordination, and evaluation of this department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment

The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Join our team and discover how your work can impact patients' lives around the world!

In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.

Some of the Perks our LabConnectors Love

• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• We celebrate our differences, which enriches our culture!

We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here: https://www.dol.gov/agencies/whd/posters

LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/