Manager, Project Support Services

Ceridian HCM, Inc.; Johnson City (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

LabConnect is seeking a Manager of Project Support Services in Johnson City, TN. The role oversees Project Coordinators, supports planning, implementation and evaluation of the Project Services division, and ensures quality deliverables on time and within budget.

The position involves direct supervision, hiring, coaching and development, and interface with multiple departments to meet client specifications. Strong organization and communication are essential.

Qualifications

• Bachelor's degree from a four-year college or university or related clinical/lab experience.
• Must have customer service experience and strong organizational and interpersonal skills.
• Excellent communication and problem-solving abilities.
• ASCP Medical Technologist or Registered Nurse certification preferred.

Responsibilities

• Serves as first point of contact for management issues related to clinical trials.
• Supervises Project Coordinators and their tasks in clinical trial projects.
• Direct hiring of Project Coordinators and staff development.
• Coordinate with laboratory management, clinical service, and IT teams.
• Represent LabConnect at client and investigator meetings and ensure communication.
• Oversee project reporting schedules and sponsor/ CRO communications.

Skills

Customer service

Organization

Interpersonal skills

Communication

Problem solving

Education

Bachelor's degree

ASCP Medical Technologist or RN certification preferred

Job description

Job Summary

TheManager of Project Support Servicesis responsible foroversight of the Project Coordinators; and assists with planning, implementation and evaluation of the Project Services division ofLabConnect. This position may also perform duties associated withday-to-day oversight of ongoing clinical trial study projects. Working closely with Project Managers, the Manager of Project Support Serviceswill direct activities tomeet our client’s specification, andensurequality deliverables on time and within budget.

Essential Duties and Other Responsibilities

• Serves as first point of contact for management issues related to clinical trials.

• Works closely and in coordination with clinical laboratory management and directors in support of clinical trials.

• Direct supervision of Project Coordinators and their tasks related to clinical trialprojects.

• Direct hiring of Project Coordinators.

• Recruit, select, supervise, coach, develop, and retain talented associates.

• Analyze and record personnel and operational data, and write related activity reports.

• Meet with directors and other manager/supervisors to stay informed of changes affectingProject Services.

• Ensures that all laboratory responsibilities outlined within the protocol are carried out in an efficient and professional manner and in compliance with laboratory policies.

• Creates training materials for investigators and internal staff.

• Develops protocol and visit specific requisitions.

• Interfaces with laboratory, customer service, business development, external project management, and information technology and data management personnel.

• RepresentsLabConnectat client and/or investigatormeetings.

• Serves as the primary project contact with Sponsors and Contract Research Organizations to ensure appropriate communication channels are maintained and reporting schedules are adhered to.

• Coordinates specimen transfer and reporting with external referral laboratories.

• Performs other related duties and tasks as necessary or as assigned.
  

Education/Experience

Bachelor's degree (B.A.) from four-year college or university orthree years related clinical or laboratory experience and/or training; or equivalent combination of education and experience. Must be experienced in customer service and possess excellent organization and interpersonal, communication and problem solving skills.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry related to various scientific calculations required for clinical trials.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual must have a working knowledge of Microsoft Office applications including word processing, spreadsheets, PowerPoint, and MS project.

Certificates and Licenses

Certification as an ASCP Medical Technologist and/or Registered Nurse is preferred.

Supervisory Responsibilities

Supervises employees in the Project Management Department. Is responsible for the overall direction, coordination, and evaluation of this department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment

The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.