manager, program management - Vendor Performance

Starbucks; Seattle (WA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with match

Tuition coverage – Starbucks College

Job summary

Starbucks is seeking a seasoned manager of program management - Vendor Performance to lead a national vendor portfolio, standardize scorecards, and drive continuous improvement across soft services, hard services, and equipment vendors.

You will own the multi-year strategy, govern budgets and contracts, partner with Sourcing and Operations, and mentor a remote, cross-functional team to deliver measurable vendor performance improvements while upholding the Starbucks experience.

Qualifications

• Bachelor’s degree or significant relevant experience.
• 8+ years managing successful teams.
• 8+ years in customer support operations.
• 8+ years in large, matrixed organizations.
• 8+ years leading cross-functional initiatives.
• 5+ years of change management experience.
• 8+ years of project or program management experience, with mature PM methodologies.
• Experience managing global and remote teams.
• 8+ years building and mentoring PMs/Sr PMs.

Responsibilities

• Model leadership behaviors aligned with Starbucks Mission and Values.
• Lead a unified vendor performance team across soft/hard services & equipment vendors.
• Govern multi-year vendor performance strategy, goals, budget, initiatives, and resource allocation.
• Establish standardized scorecards and corrective action frameworks.
• Drive vendor compliance, optimize off-contract avoidance, and capture negotiated value.
• Partner with Sourcing, Operations, and regional teams on vendor selection standards.
• Influence senior leaders to adopt vendor performance standards and continuous improvements.
• Lead large cross-facility RFPs and shape centralized vendor strategies.
• Apply contract administration to strengthen financial governance across a large portfolio.

Skills

Leadership

Vendor management

Program management

Cross-functional collaboration

RFPs

Contract governance

Budgeting

Stakeholder management

Education

Bachelor’s degree

Job description

Now Brewing – manager, program management - Vendor Performance! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Do you thrive on driving operational excellence through strategic partnerships? As a manager of program management for Vendor Performance at Starbucks, you will help shape the customer and partner experience by ensuring our outsourced providers deliver consistent, high-quality service across our retail portfolio. You will own and establish the vendor performance program, setting the standards, governance, and multi-year strategy.

You will lead a single, unified team of vendor performance managers spanning soft services, hard services, and equipment service vendors focused on improving vendor performance through standardized vendor scorecards, and corrective action frameworks that scale nationally and regionally. You will drive efficiency and continuous improvement through data and collaboration. By partnering across teams, you will help scale solutions that support growth and uphold the Starbucks experience.

As a manager, program management - Vendor Performance, you will…

• Model leadership behaviors that are grounded in Starbucks Mission and Values.
• Drive the engagement, development and performance of all members of the team.
• Lead a single, unified vendor performance team accountable across soft services, hard services, and equipment vendors, enabling consistent accountability, cross-category benchmarking, and improved execution as work consolidates to fewer national providers.
• Create, own, and govern the multi-year vendor performance strategy and service network architecture, including goals, budget, initiatives, resource allocation, and vendor segmentation across the portfolio.
• Establish and govern the vendor performance program, including standardized scorecards, performance standards, corrective action frameworks, and operating routines that drive consistent, proactive vendor accountability.
• Drive compliance to preferred and approved vendors by partnering with Sourcing, Operations, and regional teams to reinforce vendor selection standards, reduce off-contract work, and capture negotiated value.
• Autonomously drive strategic alignment across multiple senior leaders and influence cross-functional teams to adopt vendor performance standards, governance decisions, and continuous improvement priorities.
• Partner closely with Sourcing to lead large, cross-facility RFPs and shape vendor strategies that support centralized, national vendor management.
• Apply advanced contract administration capabilities to strengthen financial and contract governance across a large vendor portfolio.
• Negotiate for human, financial, and other resources; liaise with external and internal vendors and stakeholders on prioritization of projects and programs; and provide guidance and leadership to project teams to realize the strategic business vision or desired result.
• Collaborate and establish partnerships with support and business units to continuously innovate, redesign programs, and better serve customers and partners.
• Create continuous feedback loops with internal customers and business partners to ensure alignment, identify gaps, and improve vendor performance outcomes.
• Lead and enable others to deliver highly complex, cross-functional programs while increasing the team’s capacity to deliver.
• Drive the business forward as part of a highly collaborative team while acting in accordance with Starbucks guiding principles.

We’d Love To Hear From People With

• Bachelor’s degree or significant relevant experience.
• Minimum of 8 years of experience managing successful teams.
• Minimum of 8 years of experience in customer support operations with progressively increasing responsibility.
• Minimum of 8 years of general business experience in large, matrixed organizations.
• Minimum of 8 years of experience leading cross-functional initiatives.
• Minimum of 5 years of change management experience.
• Minimum of 8 years of project or program management experience, including advancing program/project management methodologies.
• Experience managing global and remote teams.
• Minimum of 8 years of experience building and mentoring teams, including PMs and Sr PMs.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first‑time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job‑related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation.