manager, engineering - Digital Partner Experience

Starbucks; Nashville (TN); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition assistance

Paid time off

Job summary

Starbucks is seeking an Engineering Leader to drive reliability and operations for critical systems in a fast-paced environment. You will collaborate with product and platform teams to optimize build, release, and incident management, while guiding a growing engineering organization.

Ideal candidates bring 8–10 years in software or systems roles and 5+ years of leadership, with strong skills in cloud, monitoring, and security practices.

Qualifications

• 8–10 years of experience in software development, systems engineering, or infrastructure operations.
• 5+ years managing complex systems or application development projects.
• 3–5 years leading or managing technical teams.
• Bachelor’s degree in Computer Science or related field.

Responsibilities

• Lead engineering operations and reliability – Oversee system configuration, monitoring, maintenance, and support to ensure stability and performance.
• Enable development teams – Partner closely with engineers to resolve issues, improve workflows, and support build and release processes.
• Drive operational excellence – Lead Incident, Change, Release, and Problem Management practices while implementing monitoring and alerting solutions.
• Ensure secure and compliant systems – Deliver solutions aligned with security, architecture, and regulatory standards (e.g., PCI, SOX).
• Automate and scale – Identify opportunities to automate processes and improve efficiency, scalability, and reliability.
• Lead and develop a high-performing team – Coach and manage engineers, driving engagement, growth, and strong team performance.
• Collaborate across teams and vendors – Build strong cross-functional partnerships and manage external partners to achieve business outcomes.

Skills

Engineering leadership

Cloud environments

Monitoring tools

Python

Java

Go

Front-end knowledge

Mobile UI patterns

Networking basics

Scripting

Education

Bachelor's degree in Computer Science

Tools

Terraform

Kubernetes

AWS

PCI compliance

SOX compliance

Job description

Now Brewing – Engineering Leaders! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Manager, Engineering, you will…

• Lead engineering operations and reliability – Oversee system configuration, monitoring, maintenance, and support to ensure stability and performance
• Enable development teams – Partner closely with engineers to resolve issues, improve workflows, and support build and release processes
• Drive operational excellence – Lead Incident, Change, Release, and Problem Management practices while implementing monitoring and alerting solutions
• Ensure secure and compliant systems – Deliver solutions aligned with security, architecture, and regulatory standards (e.g., PCI, SOX)
• Automate and scale – Identify opportunities to automate processes and improve efficiency, scalability, and reliability
• Lead and develop a high-performing team – Coach and manage engineers, driving engagement, growth, and strong team performance
• Collaborate across teams and vendors – Build strong cross-functional partnerships and manage external partners to achieve business outcomes

We’d Love To Hear From People With

• 8–10 years of experience in software development, systems engineering, or infrastructure operations
• 5+ years managing complex systems or application development projects
• 3–5 years leading or managing technical teams
• Bachelor’s degree in Computer Science or related field
• Experience with cloud or highly virtualized environments
• Experience with monitoring, logging, and alerting tools
• Knowledge of networking fundamentals (TCP/IP, load balancing, firewalls, proxies)
• Experience with scripting or programming languages such as Python, Java, or Go
• Experience leading front-end application development for customer- or partner-facing digital products, including responsive, accessible, and high-performing user interfaces
• Knowledge of mobile application development technologies and patterns, including Swift, iOS, mobile UI frameworks, and platform-specific design standards
• Ability to guide engineering teams through user experience, interface architecture, performance optimization, and quality practices for modern front-end and mobile applications
• Proven ability to lead cross-functional teams and deliver in a fast-paced environment

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation.