Manager, Program Management

Jobtailor; Oklahoma; On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor seeks a seasoned Client Services Manager to serve as the primary contact for a single client program and to lead regular governance discussions. You will own program KPIs, manage escalations, and collaborate with recruiting, operations, credentialing, and support teams to ensure thriving service delivery.

You will build and maintain strong client relationships, monitor performance trends, and drive corrective actions while ensuring client satisfaction through proactive communication

Qualifications

• 5+ years of staffing, workforce solutions, or related roles.
• Experience managing client relationships or operational programs.
• Proven ability to manage performance metrics and service delivery outcomes.
• Experience leading client meetings and governance discussions.
• Ability to manage escalations professionally and effectively.
• High School Diploma or GED required.
• Bachelor’s degree coursework in Business, Communications, HR, or related field preferred.

Responsibilities

• Serve as the primary contact for a single client program.
• Lead regular client meetings, performance reviews, and updates.
• Maintain understanding of client structure, priorities, and stakeholders.
• Ensure client satisfaction through responsiveness, accountability, and clear communication.
• Own program-level KPIs such as fill rate, time-to-fill, service responsiveness, quality metrics, and retention indicators.
• Monitor performance trends and implement corrective action plans when needed.
• Partner with internal stakeholders to ensure service delivery aligns with client expectations.
• Manage client escalations and coordinate cross-functional solutions.
• Identify operational risks and proactively mitigate service disruptions.
• Partner with recruiting, operations, credentialing, and support teams to align execution.

Skills

Client relationship management

Performance metrics tracking

Governance discussions

Escalation management

Cross-functional collaboration

Education

High School Diploma or GED

Bachelor’s degree coursework in Business/Communications/HR

Job description

Responsibilities

• Serve as the primary contact for a single client program.
• Lead regular client meetings, performance reviews, and operational updates.
• Maintain a strong understanding of client structure, workforce priorities, and key stakeholders.
• Ensure client satisfaction through responsiveness, accountability, and clear communication.
• Own program-level KPIs such as fill rate, time‑to‑fill, service responsiveness, quality metrics, and retention indicators.
• Monitor performance trends and implement corrective action plans when needed.
• Partner with internal stakeholders to ensure service delivery aligns with client expectations.
• Manage client escalations and coordinate cross‑functional solutions.
• Identify operational risks and proactively mitigate service disruptions.
• Partner with recruiting, operations, credentialing, and support teams to align execution.

Requirements

• 5+ years of experience in staffing, workforce solutions, client services, or related roles.
• Demonstrated experience managing client relationships or operational programs.
• Proven ability to manage performance metrics and service delivery outcomes.
• Strong experience leading client meetings and structured governance discussions.
• Ability to manage escalations professionally and effectively.
• High School Diploma or GED required.
• Bachelor’s degree coursework in Business, Communications, Human Resources, or a related field preferred.