Program Manager 2

Csat Solutions; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Csat Solutions in Houston, Texas is looking for a Program Manager to manage and deliver diverse projects efficiently. Responsibilities include coordinating projects with site departments, interfacing with partners, and maintaining quality standards. The role requires a Bachelor’s degree, 4+ years in program management, and excellent communication skills. Preferred qualifications include PMP certification and proficiency in MS Office. Join a dynamic team in a rewarding environment supporting impactful projects.

Qualifications

• 4 or more years demonstrated success in Program Management.
• Working knowledge of computer repair and process engineering.
• PMP certification preferred.
• Excellent influencing skills and judgment.

Responsibilities

• Manages and delivers a variety of projects efficiently.
• Partners with site departments for timely product introduction.
• Interfaces and follows up with partners on orders.
• Coordinates content development and leads business review meetings.
• Develops operational understanding of products and processes.

Skills

Program Management

Client account management

Communication skills

Analytical skills

MS Office proficiency

Education

Bachelor’s degree in relevant field

Tools

MS Excel

MS PowerPoint

MS Outlook

MS Word

Job description

Role and Responsibilities

• Manages and delivers a variety of projects efficiently on or under budget including: product transitions, strategic projects, new-technology implementation projects, and small-scale capital projects
• Partners with all site departments to ensure that products/projects are introduced on time and that quality is maintained.
• Interfaces and follows up with partners on orders and shipments.
• Reviews key business metrics and Service Level Agreements with partner.
• Coordinates content development and may lead discussions during quarterly business review meetings.
• Manages implementation of new products and projects.
• May lead weekly conference calls with partners and maintain action items lists.
• May review billing invoice submittals, coordinating with finance to resolve any discrepancies.
• Participates in and documents cost reduction programs and negotiations.
• Specifies and compiles receipt of reports required to support partner’s business.
• May assist general manager in providing finance with quarterly financial performance estimates.
• Contributes to continuous business process review and improvement.
• Develops and maintains an operational understanding of all partner’s products and processes and participates in the review and possible negotiation of SOWs, contracts, and pricing.
• May perform other business functions as assigned.

Education, Training and Skills

• Bachelor’s degree in relevant field
• 4 or more years demonstrated success in Program Management
• Working knowledge of computer repair, process engineering and the ability to quickly grasp and apply policies and procedures and relate them to project scope.
• Experience in managing client accounts, including contract review, basic escalation resolution, and regular communication and reports.
• PMP certification preferred.
• Proficient with MS office applications (Excel, PowerPoint, Outlook and Word)
• Excellent influencing skills to lead individuals where there is no direct reporting relationship.
• Good judgment and analytical skills required to make difficult decisions where technical problems and competition of resources can affect the project schedule and specifications.
• Must possess proficient communication skills, both written and verbal.

CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.