Lead Program Manager

CSS; Lewisville (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

CSS is looking for a Lead Program Manager in Lewisville, Texas. In this role, you will be responsible for overseeing multiple Customer Programs that include support services and contract compliance activities. You will lead a team of program and site managers, ensuring efficient operations and identifying areas for improvement.

The ideal candidate will have a Bachelor’s degree and at least 5 years of relevant experience, demonstrating strong communication, organizational, and analytical skills. This position offers a chance to make significant impacts on customer satisfaction and operational efficiency.

Qualifications

• 5 years of related experience required, 7 years preferred.

Responsibilities

• Lead and manage program managers and site managers in field and customer sites.
• Coordinate activities according to company and customer policies.
• Analyze supplier performance for recommendations.

Skills

Strong written and verbal communication skills

Strong presentation and interpersonal skills

Strong persuasion skills

Strong computer skills

Strong math and analytical skills

Organized and detail-oriented

Education

Bachelors’ Degree in a related field

Job description

As a Lead Program Manager, you are responsible for two or more Customer Programs consisting of customer support services, purchasing, warehouse management and other contract compliance activities with designated number of program managers for a customer group. You will lead and manage program managers and site managers in field and customer sites.

Responsibilities

• Coordinates activities in accordance company policies, and if applicable, customer policies, procedures and principles.
• Coordinates technical support and training needs.
• Confers with customers on programs performance and evaluates areas for improvement and expanded services.
• Administers on-site human resource activities.
• Coordinates programs and ideas for cost savings and revenue generation.
• Develops plans for efficient use of materials, equipment and employees.
• Monitors programs effectiveness and prepares monthly reports such as cost, savings, performance, service, quality, and improvements.
• Analyzes supplier performance and make recommendations on new agreements.
• Resolves account payment and billing issues.
• Utilizes and maintains available information to improve programs.
• Reviews programs performance metrics with site, including inventory turns, delivery, savings and stockroom fill rates.
• Ensures proper implementation, participates in review to verify effectiveness, and identifies opportunities for improvement of quality systems.
• Records and processes complaints from customers regarding products and services provided, involves necessary parties, designs resolution, and responds to customers with corrective action plan.
• Responds to audit findings and implement appropriate actions in a timely manner.
• Coordinates vendor information sharing activities with customer, including new product launch, value-added and cost savings initiatives.
• Participates in contract negotiations and various management reviews.

Qualifications

• Bachelors’ Degree in a related field is required.
• 5 years required, 7 years preferred of related experience.
• Strong written and verbal communication skills is required.
• Strong presentation and interpersonal skills is required.
• Strong persuasion and skills is required.
• Strong computer skills is required.
• Strong math and analytical skills is required.
• Organized and detail oriented is preferred.