Manager, Professional Services (TS/SCI Or Higher Required)

trellix; Reston (VA); Presencial; USD 180.000 - 230.000; Jornada completa

Descripción de la vacante

Trellix is seeking a Manager, Professional Services (TS/SCI Or Higher Required) to lead a 15–20 person Federal Professional Services team serving DoW, US Army, Air Force, and Space Force customers from Virginia. You will oversee delivery execution, scope management, and revenue realization, collaborating with Federal Sales, Customer Success, and Engineering to ensure successful, compliant deployments.

You will drive utilization, project margins, and SOW delivery while navigating complex,

Formación

• Requires TS/SCI clearance or higher and Federal delivery leadership experience.
• Experience coaching 15–20 professionals and coordinating cross-functional teams.
• Strong governance with FAR/DFARS, FedRAMP, and security controls.

Responsabilidades

• Lead federal professional services consultants across DoW, DoD, and IC programs.
• Drive billable utilization, project margins, and timely SOW delivery.
• Ensure risk mitigation, change control, and compliance with contract terms.
• Partner with sales, engineering, and customer success to scope and win new work.

Conocimientos

People Leadership

Capacity Planning

Delivery Management

Descripción del empleo

Job Title:

Manager, Professional Services (TS/SCI Or Higher Required)

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense‑grade protection at machine speed across on‑premises, air‑gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state‑sponérd attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI‑driven cyber defense alongside an AI‑accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

The Federal Professional Services Manager is a key leadership role within Trellix's Global Professional Services Organization, responsible for directing a team of technical consultants in the U.S. Federal customer base. Reporting to the Director of DOW, IC, DISA Professional Services, you will oversee delivery execution, operational rigor, scope management, and revenue realization across Combatant Command (COCOM), U.S. Army, Airforce, and Space Force.

In this role, you will bridge strategic leadership with technical delivery execution for critical DOW customers. You will coach and lead teams of 15‑20 Federal Professional Services personnel, partnering closely with Federal Sales, Customer Success, Technical Support, and Engineering to deliver complex cybersecurity deployment, custom integration, and architectural advisory services. Your primary objectives are driving billable utilization, project margin, Statement of Work (SOW) delivery, and ensuring consultant success across mission‑critical agency operations.

Justification

Backfill for the expected attrition of a Sr. Manager that will be projected to depart the company by December. In order to sustain our accounts across the Department of War (DoW), we require dedicated delivery leadership to manage the P&L, effectively scope new work with Account Managers, optimize consultant billable utilization and oversee complex SOW execution across challenging customers in classified environments.

Role Requirements:

• Location: Virginia
• Clearance Required: TS/SCI
• Up to 50% Travel Required

People Leadership, Team Coaching & Capacity Planning

• Lead, mentor, and develop a team of Federal Professional Services consultants, building a culture of technical excellence, accountability, and mission alignment.
• Establish clear individual targets for billable utilization, professional development, technical certifications, and operational compliance.
• Guide team members through complex technical deployments, customer escalations, and risk mitigation strategies.
• Manage resource allocation, capacity planning, scope negotiations, and staffing assignments across high‑priority Federal agency programs, balancing project timelines with clearance requirements.

Service Delivery, Scope Management & Financial Performance

• Own the delivery performance and financial health of the Federal Professional Services portfolio, driving billable utilization, meeting or exceeding project margin targets, and recognized services revenue.
• Ensure all technical engagements are delivered on‑time, within budget, and in full compliance with active Statements of Work (SOWs) and performance specifications.
• Identify project risks, manage technical blockages, and implement recovery plans.
• Oversee change‑order processes for out‑of‑scope customer requests, partnering with Sales to scope and convert expansion opportunities.

Federal Governance, Compliance & Stakeholder Engagement

• Build strong working relationships with key agency stakeholders, including Contracting Officer's Representatives (CORs), Contracting Officers (COs), CISOs, Program Managers, and Prime System Integrator partners.
• Maintain strict adherence to Federal procurement regulations (FAR/DFARS), agency‑specific security controls, FedRAMP mandates, and technical clearing procedures.

Practice Scoping & Cross‑Functional Collaboration

• Partner with Public Sector Sales Account Executives and Solutions Engineers during pre‑sales phases to scope technical engagements, write detailed SOWs, and estimate project effort accurately.
• Collaborate closely with Customer Success Manager (CSMs) leadership to ensure a seamless transition from solution deployment to long‑term operational adoption