Manager, Professional Services (TS/SCI Or Higher Required)

109 Trellix Public Sector LLC; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Retirement Plans

Medical, Dental and Vision

Paid Time Off

Paid Parental Leave

Community Involvement Support

Job summary

Trellix is seeking a Federal Professional Services Manager to lead a team of 5–10 consultants delivering high-impact cybersecurity deployments for FedCiv/DoD/IC. You will manage billable utilization, SOWs, and project margins while ensuring compliance with FAR/DFARS and security standards.

Remote, USA, with up to 50% travel; US citizen with TS/SCI required. You will coach staff, align with Sales, Customer Success, and Engineering, and drive delivery excellence across mission-critical agency

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, IT, Engineering or equivalent.
• Must hold a TS/SCI or higher clearance.
• 5+ years of Professional Services or technical consulting experience.
• 3+ years of direct people management experience.
• Deep understanding of U.S. Federal market and agency dynamics.
• Experience with SOW development and contract types (FFP/T&M).

Responsibilities

• Lead and coach a team of Federal Professional Services consultants.
• Manage billable utilization, project margins, and SOW delivery.
• Oversee risk mitigation, change orders, and scope negotiations.
• Engage CORs/COs, CISOs, PMs, and prime partners to ensure alignment.
• Collaborate with Sales, Product, and Customer Success to scale offerings.

Skills

People leadership

Team coaching

Capacity planning

Project management

Federal market domain

SOW development

Clearance TS/SCI

Education

Bachelor’s degree in Computer Science, Cybersecurity, IT, Engineering

Tools

Salesforce

Job description

Job Title: Manager, Professional Services (TS/SCI Or Higher Required) About Trellix Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.

Role Overview

The Federal Professional Services Manager is a key leadership role within Trellix’s Global Services Organization, responsible for directing a team of technical consultants on our U.S. Federal customer base. Reporting to the Director of Public Sector Professional Services, you will oversee delivery execution, operational rigor, scope management, and revenue realization across Federal Civilian (FedCiv), Department of Defense (DoD), and Intelligence Community (IC) agencies. This role requires a TS/SCI or higher. In this role, you will bridge strategic leadership with technical delivery execution. You will coach and lead a team of 5–10 Federal Professional Services personnel, partnering closely with Federal Sales, Customer Success, Technical Support, and Engineering to deliver complex cybersecurity deployment, custom integration, and architectural advisory services. Your primary objectives are driving billable utilization, project margin, Statement of Work (SOW) delivery, and ensuring consultant success across mission-critical agency operations.

Role Requirements

Location: Remote, USA

Clearance Required: TS/SCI

Up to 50% Travel Required

About the Role

People Leadership, Team Coaching & Capacity Planning Lead, mentor, and develop a team of Federal Professional Services consultants, building a culture of technical excellence, accountability, and mission alignment. Establish clear individual targets for billable utilization, professional development, technical certifications, and operational compliance. Guide team members through complex technical deployments, customer escalations, and risk mitigation strategies. Manage resource allocation, capacity planning, scope negotiations, and staffing assignments across high-priority Federal agency programs, balancing project timelines with clearance requirements.

Service Delivery, Scope Management & Financial Performance Own the delivery performance and financial health of the Federal Professional Services portfolio, driving billable utilization, project margins, and recognized services revenue. Ensure all technical engagements are delivered on‑time, within budget, and in full compliance with active Statements of Work (SOWs) and performance specifications. Identify project risks, manage technical blockages, and implement recovery plans. Oversee change‑order processes for out‑of‑scope customer requests, partnering with Sales to scope and convert expansion opportunities.

Federal Governance, Compliance & Stakeholder Engagement Build strong working relationships with key agency stakeholders, including Contracting Officer's Representatives (CORs), Contracting Officers (COs), CISOs, Program Managers, and Prime System Integrator partners. Maintain strict adherence to Federal procurement regulations (FAR/DFARS), agency‑specific security controls, FedRAMP mandates, and technical clearing procedures.

Practice Scoping & Cross-Functional Collaboration Partner with Public Sector Sales Account Executives and Solutions Engineers during pre‑sales phases to scope technical engagements, write detailed SOWs, and estimate project effort accurately. Collaborate closely with Customer Success Managers (CSMs) to ensure a seamless transition from solution deployment to long‑term operational adoption and expansion. Coordinate with Product Management and Engineering to provide direct agency feedback regarding deployment friction, product gaps, and integration needs.

About You

Education & Experience

Education: Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Engineering, or a related technical/business field (or equivalent practical experience).

Clearance: Must hold a TS/SCI or higher clearance.

Professional Experience: 5+ years of experience in Professional Services, Technical Consulting, or Systems Integration within enterprise IT or cybersecurity environments.

Leadership Experience: 3+ years of direct people management experience leading technical consulting or professional services delivery teams.

Domain Expertise: Deep understanding of the U.S. Federal market (FedCiv, DoD, IC) and the operational dynamics of Federal IT deployment.

Technical & Functional Competencies Deep understanding of cybersecurity architecture, platform deployments, and technical domains (Endpoint, XDR, Network/NDR, Data Security/DLP, or SIEM/SecOps). Expertise in project management methodologies, SOW development, Firm-Fixed-Price (FFP) and Time & Materials (T&M) contract structures, and Salesforce. Strong working knowledge of Federal contracting frameworks, FAR/DFARS standards, and CPARS processes.

Leadership & Security Clearance Executive Presence: Ability to brief and engage with senior agency leaders, CISOs, and contracting officers.

Cross-Functional Leadership: Proven ability to collaborate with Sales, Product Development, and Support to remove delivery friction and scale service offerings.

Citizenship & Clearance: Must be a U.S. Citizen. Active Secret, Top Secret, or Top Secret/SCI clearance (or immediate eligibility) required.

Company Benefits and Perks

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications. Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process. Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.