Manager, Professional Services

Mitel; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

Mitel seeks a Manager, Professional Services to lead a customer-facing team delivering unified communications and customer experience solutions. You will align delivery with customer objectives and drive measurable business outcomes across a portfolio of engagements.

You will build new capabilities, improve operational discipline, and empower the team to move beyond traditional product implementation, focusing on system integration, automation, and customer adoption.

Job description

Job Summary

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

The Manager, Professional Services leads a customer-facing team responsible for delivering high-quality unified communications and customer experience solutions. This leader will play an important role in transforming the Professional Services organization: building new technical and consultative capabilities, improving operational discipline, and evolving the team beyond traditional product implementation.

The role will develop a team capable of delivering integrated UC and CX solutions with an increasing focus on business requirements, system integration, workflow optimization, automation, and customer adoption. The manager will ensure that technical delivery is connected to the customer’s operational objectives and produces measurable business outcomes.

This position owns team performance, delivery quality, resource readiness, and operational execution across a portfolio of customer engagements. The successful