Production Operations Associate II

Fidelity Information Services, LLC; Massachusetts; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Inclusive culture

Professional development

Community involvement

Fintech innovation

Job summary

Fidelity Information Services, LLC (FIS) is seeking a Production/Operations Associate in Massachusetts to support daily production workflows, monitor targets, and troubleshoot issues. The role involves warehouse tasks, inventory handling, and cross-functional collaboration to ensure timely order fulfillment.

Applicants should have experience in production/logistics, operate material handling equipment safely, and show attention to detail.

Qualifications

• Experience in production, warehouse, manufacturing, logistics or operations environments.
• Ability to analyze and resolve issues using established processes.
• Experience operating material handling equipment (forklifts, order pickers, pallet jacks).
• Strong attention to detail with safety and quality focus.
• Ability to prioritize tasks in a fast-paced setting.
• Excellent communication and cross-team collaboration skills.
• Proficient with inventory/operational/reporting systems and standard apps.
• High school diploma or equivalent.

Responsibilities

• Monitor daily production workflows to support targets and SLAs.
• Identify, troubleshoot, and resolve operational issues; escalate when needed.
• Operate warehouse equipment safely and according to standards.
• Coordinate inventory movement and order fulfillment activities.
• Track metrics and suggest process improvements for efficiency.
• Perform quality checks to ensure procedures and standards are met.
• Collaborate with operations, logistics, and support teams to resolve disruptions.
• Maintain accurate inventory records and production reports.
• Support continuous improvement initiatives to boost productivity.
• Assist onboarding and training of team members on processes.

Skills

Production support

Warehouse operations

Forklift operation

Attention to detail

Multi-tasking

Communication

Inventory systems

Reporting

Education

High school diploma or GED

Tools

Inventory systems

Reporting systems

Standard business apps

Job description

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

Supports day-to-day production operations activities, including monitoring, reporting, and basic troubleshooting. Progression from entry-level to lead involves increasing responsibility for process execution and mentoring

What You Will Be Doing

• Monitor daily production workflows to support operational targets and service level commitments
• Identify, troubleshoot, and resolve operational issues while escalating complex concerns as needed
• Operate warehouse equipment and production tools in accordance with safety and operational standards
• Coordinate inventory movement, material handling, order fulfillment, and production support activities
• Track operational metrics and recommend process improvements that increase efficiency and quality
• Perform quality control checks to ensure compliance with established procedures and standards
• Collaborate with operations, logistics, and support teams to resolve workflow disruptions
• Maintain accurate inventory records, production documentation, and operational reports
• Support continuous improvement initiatives that enhance productivity and operational performance
• Assist with onboarding and training team members on processes, procedures, and best practices

Required Qualifications

• Experience supporting production, warehouse, manufacturing, logistics, or operations environments
• Ability to identify, analyze, and resolve operational issues using established processes and procedures
• Experience operating material handling equipment, including forklifts, order pickers, or pallet jacks
• Strong attention to detail with a focus on safety, quality, and operational accuracy
• Ability to effectively prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Strong communication and collaboration skills with the ability to work across teams
• Proficiency using inventory, operational, or reporting systems along with standard business applications
• High school diploma, GED, or skills-based equivalent experience

Preferred Qualifications

• Experience supporting process improvement or operational excellence initiatives
• Knowledge of inventory control, warehouse management, fulfillment, or logistics operations
• Experience using operational performance metrics to drive efficiency and quality improvements
• Equipment certifications relevant to warehouse or production operations
• Experience training, mentoring, or supporting the development of team members

What We Offer you

At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass